Communication Receive and assist clients and healthcare professionals either in face to face or telephone contact in a friendly manner, addressing and directing their enquiries appropriately within the NHS Talking Therapy service. This duty may require providing cover on a rota basis. Monitor and manage incoming emails and correspondence Administer the appointments process including registering clients, making bookings, cancelling, rearranging and processing DNAd appointments and forwarding on electronic referrals where required, meeting agreed timescales Assist in the daily management of waiting list activity and respond to urgent tasks Undertake general admin duties including, but not limited to, distributing emails, room bookings, scanning, photocopying, printing as required Assist in the production of client information packs Provide routine non-clinical advice, information, guidance or ancillary services directly to clients, relatives or carers Assist with any changes to service provision or administrative systems as requested Data Systems Maintain and update filing systems for correspondence, activity and information. To monitor and report on website maintenance. Review These duties and responsibilities will be regularly reviewed with the post holder and changes may be agreed over time.