Your new company
You will be joining a team of customer service advisors for this well-respected and innovative company in Hull providing outstanding service to their clients from order query to delivery. You will be dealing with a strong client base that includes individuals through to well-known brands.
Your new role
Working 37.5 hours a week, you will be the first point of contact for the customers, predominantly over email but with some phone and LiveChat queries. You will process detailed, and at times complex orders, onto the ERP system, ensuring accuracy at all times. You will build strong relationships with your client base, providing a personalised approach. You will be able to effectively prioritise your work to ensure order SLAs are met and be able to work well with the team towards targets.
What you'll need to succeed
If you are passionate about delivering outstanding customer service, with a proven track record of order processing, then this could be the role for you. You must have excellent written and verbal communication skills, sound knowledge of Microsoft Office, and be able to work well towards deadlines and targets.
What you'll get in return
* 37.5 hours a week permanent contract
* Potential for hybrid working after probation period
* 26 days holiday + bank holidays
* EAP programme
* Additional benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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