Control Centre Operator Location: Town Hall, Rugby Salary: £12.38 per hour (PAYE Pay Rate) We are seeking a full-time, enthusiastic, self-motivated, flexible, and customer-focused individual to join our 24/7 Control Centre team. This role involves working 12-hour shifts on a rota basis, including weekends and bank holidays, such as Christmas. About the Role: Primarily nights-based, with shifts running from 6 PM to 6 AM, though flexibility to cover day shifts is required for emergencies. Operate the Council’s Lifeline system, responding to emergency calls from service users, including handling potentially distressing situations. Manage out-of-hours inquiries for various Council teams, such as emergency repairs and homeless support. Provide support to vulnerable adults, ensuring a professional and sensitive approach at all times. Requirements: Excellent customer service skills, clear spoken English, and a calm, confident manner. Competent IT skills and the ability to work both in a team and independently. Full, valid driving license and access to a vehicle. Enhanced DBS check required. Preferred Experience: Working with vulnerable adults or in a call center environment is advantageous. Flexibility to provide holiday and sickness cover is essential. What We Offer: A supportive team environment. Opportunities to make a positive impact on the lives of service users. Training and development opportunities. If you are passionate about supporting your community and thrive in a fast-paced, customer-focused role, we encourage you to apply.