Description
A fantastic opportunity is now available to join our Payroll Team at Solvd. in the centre of Glasgow. Our team provide several services including Customer Experience, Finance and Payroll. Solvd. is a vibrant, friendly office, where our people are committed to delivering the best experience for our customers.
We offer a competitive salary and great benefits. Our people are our greatest strength and live by our values of Dependable, Proactive, Agile & Inclusive, so come and join our team!
The Role
You will be leading, supporting and coaching a team of Payroll Administrators to ensure we meet customer SLAs and achieve high accuracy in payroll output.
Solvd. are Disability Confident accredited and committed member of Inclusive Employers. We welcome applications from all sections of the community. If you need any support or further information before applying for this role, please get in touch with our People Team via people@solvd.solutions
Key Accountabilities
* Responsible for managing and coaching the Payroll Administrators. Support them to be effective in their roles, working smartly and efficiently to motivate and inspire them to achieve outstanding customer service.
* Coach and educate colleagues to further strengthen and enhance their performance to meet SLA’s and customer demand.
* Delivery of HR related tasks, policy, and procedure. This can range from sickness absence management to performance and disciplinary.
* Create a culture of engagement encouraging growth, personal development, and a great place to work through regular 121s to discuss performance and wellbeing.
* Ensuring up to date knowledge on legislation to ensure the payroll is compliant with statutory changes.
* Answering or advising on escalated pay queries from both employees and 3rd parties by telephone and in writing.
* Performing routine checks on payroll output.
* Processing End to End Payroll for customers, ensuring all third party, advance payments are checked, approved, and paid on time.
* Ensuring all Payroll Manuals/ Workflows are kept up to date
* Attending and provide action plan from relevant meetings with key departments/stakeholders.
Skills, Knowledge and Expertise
* Possess the management skills to lead, develop and motivate a team
* Show clear vision and purpose and inspire teams and colleagues to organise themselves in an agile way in order to reach targets.
* A proven track record in Payroll data administration
* Specialist system knowledge, iTrent experience is desired
* Knowledge of taxation, statutory and national insurance rules
* Problem solving skills (calculations, numeracy, analytical)
* Proficient in use of MS Excel
* Attention to detail and accuracy
* Ability to work independently and as part of a team
* Ability to work under pressure against tight deadlines and competing priorities
* Builds strong relationships and collaborates with internal and external stakeholders.
* Payroll administration qualification, such as CIPP, is desirable
Benefits
* Discretionary ScotRail Season Ticket (home to work)
* Discretionary bonus scheme
* Living Wage and Living Hours Accredited
* 34 days holiday (including public holidays) with option to buy additional
* Generous salary exchange Pension Scheme and Life Assurance Scheme
* Optional Health Cashplan Scheme
* Employee Assistance Programme and Wellbeing Support including mental, physical, financial and social
* Flexible dress code where you can Dress for Your Day!
* Social events including Summer Event and Christmas Party
Transport UK is a dynamic private sector transport operator serving millions of rail and bus passengers every day across the UK. It operates Greater Anglia, West Midlands Trains, East Midlands Railway, and Merseyrail as well as 11% of London’s bus routes.
Led by a dedicated team of industry experts with unrivalled experience in the sector, Transport UK is playing a vital role in shaping the future of integrated public transport.