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Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars including our signature chef Mauro Colagreco, the Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom.
JOB TITLE: Heart of House Porter
DEPARTMENT: Heart of House - Food and Beverage
EMPLOYER: Whitehall Hotel Limited (WHL)
JOB LEVEL: Line
REPORTS TO: Heart of House Supervisor
LOCATION: Raffles London at The OWO
BE YOU: Be creative, innovative, and enthusiastic, whilst being authentic.
BE KIND: Demonstrate humility and generosity through emotional connection with colleagues and guests.
BE HAPPY: Uplift colleagues and guests through joyful connection and using your persona.
BE CONFIDENT: Demonstrate knowledge and skills to achieve excellence.
HAVE YOUR PURPOSE: Demonstrate stewardship through care and responsibility within your role, to make a tangible impact on the business.
Scope Of Position:
Reporting into Assistant Heart of House Manager and Supervisors, you will be responsible for maintaining back of house F&B areas, storerooms, and kitchens to the highest standards, assisting with the disposal and recycling of waste, and cleaning and maintaining kitchen equipment and crockery. The role will include the use of cleaning chemicals.
Responsibilities
Operation:
* Cleaning, storing, and maintaining crockery, glassware, and cutlery.
* Safely using cleaning machines, dishwashers, and polishers, following safety protocols.
* Providing appropriate support across all Raffles and Mauro Colagreco areas.
* Organising back of store rooms, recording breakages and wastage.
* Working with all departments to coordinate waste disposal and recycling to Raffles green standards.
* Organising deliveries and distributing them to the appropriate place.
* Additional responsibilities in the absence of line manager or senior employee.
* Performing other duties as required or assigned, including working in a different department or restaurant than usually assigned.
Health and Safety:
* Ensuring COSHH standards and procedures are met and maintained whenever handling or using chemicals.
* Reporting immediately and rectifying all potential and real hazards.
* Being fully conversant with all departmental Fire, Emergency, and Bomb procedures.
* Ensuring the safety of persons and property within the premises by strict adherence to existing laws, statutes, and applicable ordinances, and by anticipating possible hazards and conditions.
* Stimulating and encouraging a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
* A proven track record and ability to provide high levels of service under pressure.
* Exceptional communication and customer service skills, both written and spoken.
* Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
* An understanding and willingness to contribute to a 24h operational schedule when required.
Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
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