Our esteemed client is looking to hire a Night Mnager for their new hotel coming to to Belfast early 2025. Please see details below; TITLE: Night Manager REPORTING TO: Front of House Manager Main Purpose of the Job: Ensure that end of day procedures and subsequent reports are completed in an accurate and efficient manner. Maintain overnight service and security of guests and property. To ensure that all guests who visit the Hotel receive a level of service and hospitality that exceeds their expectations by giving an added value experience through attention to detail and continuous customer focus. To ensure a high level of service to all guests. To manage the Reception, and In Room dinning. MAIN DUTIES AND RESPONSIBILITIES 1. Maintain complete knowledge of: a. All hotel features/services, hours of operation. b. All hotel restaurant food and beverage concepts, menu price range, dress code and ambiance. c. All hotel room types, numbers/names, layout, appointments, amenities and locations. d. All hotel room rates, special packages and promotions. e. Daily house count and expected arrivals/departures (particularly VIPs). f. Be aware of names and location of meeting/banquet rooms. g. Manage holiday schedules. 2. Maintain complete knowledge and comply with all hotel and departmental policies and procedures. 3. Obtain department keys; ensure security of such. 4. Meet with Front of House Manager to review business status for nights and follow up actions. 5. Access all functions of computer system in accordance with departmental specifications. 6. Review designated in house guest list and be familiar with guests' names and room locations. 7. Answer department telephone within three rings, using correct salutations and telephone etiquette. 8. Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. 9. Legibly document all pertinent information in guest request log(s). Monitor and update log ) throughout the shift. 10. Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. 11. Meet VIPs upon arrival and escort them to their assigned room. Inform guests of hotel services/features and room amenities. Extend as 12. Follow up on any guest requests. 13. Monitor and maintain the cleanliness of Front Office. 14. Adhere and supervise all cashiering procedures: a. Process miscellaneous charges. b. Collect payments when applicable. c. Post charges. 15. Be available for lobby greeter. 16. Check schedules for the following three days and double check the nights staffing, arrivals,