Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment. The successful candidate will have an excellent opportunity to be part of a diverse and unique culture with a clear structure to progress and develop as a Recruitment and Pay Supervisor while working in a challenging and exciting environment working mostly from home but with requirements to travel to the offices in the borough on occasion. There will be a competitive salary available with incentives such as holiday and a culture that genuinely encourages a healthy work life balance. Responsibilities will include: Leading, managing, training and developing a team of staff undertaking specialised administrative and technical processes and procedures Undertaking complex checking, evaluation, calculations and information processing. Advising on and applying policies, practices procedures and statutory regulations as they relate to terms and conditions of employment Responding to non-routine and complex enquiries from a wide range of contacts, ensuring the advice is consistently given in accordance with agreed policies, statutory legislation and within defined procedures Liaise, as appropriate, with staff and managers from other Departments (e.g. HR Departments and ASDVs) to ensure an effective interface on all collaborative processes (e.g. recruitment, contractual, payroll, DBS, legal and pay issues) is achieved and effective communication channels are utilised effectively Support the service in delivering projects to the business including input into specifications, project plans, design and user acceptance testing focussing on technology and business processes Liaise, advise and negotiate with employees, managers, external clients, and other relevant parties, including ASDVs and external agencies, on issues arising from the day to day operation of the team and take remedial action where necessary to ensure continuity of service and high levels of customer satisfaction are maintained Conduct investigations and research responses to queries, complaints or service incidents and issues as requested so that high levels of customer satisfaction are maintained Profile: Demonstrable record of excellent performance in leading a team Have a high level of numerical literacy Have the ability and willingness to study towards a relevant professional qualification (e.g.CIPP) Comprehensive use of and experience of Unit 4 HR and Payroll and of delivering timely and accurate pay services and associated activities Strong organisation and change management skills Experience of managing staff including allocating and monitoring workloads; appraisals and performance management Comprehensive working knowledge and experience of policy interpretation, business procedures, employment law, statutory legislation and pension scheme regulations. A complete understanding of customer care principles and practices For an informal discussion or more information on the role please contact Chris Shephard chris.shephardcheshirewestandchester.gov.uk We reserve the right to close this vacancy early when a suitable number of applications have been received. To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information. Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12 per hour for all contracted hours. For any technical enquiries please email Sourcingteamecwip.co.uk and quote job reference number in all correspondence.