Job description
Job title:Resident Manager
Location: Maidenhead
Salary: £30k-£32K
Hours: 40 hours per week Tuesdays to Saturdays 9am to 6pm Sunday and Mondays off
I working with build-to-rent company that are looking for a Resident Manager to join the team.
The Resident Manager plays a vital role ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Manager optimizes neighborhood occupancy and maintains properties to a high standard for viewing.
Key Responsibilities & Accountabilities:
1. Act as the primary customer-facing representative for all current and prospective residents.
2. Ensure an exemplary experience from initial inquiry through move-in and during residency.
3. Innovate to elevate standards, exploring opportunities for improvement.
4. Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews).
5. Achieve set targets for occupancy, revenue, and Net Promoter Scores.
6. Manage resident contracting, ensuring compliance with standards, legislation
7. Oversee applicant checks, screening, and commercial risk management.
8. Conduct inspections to maintain property standards and report maintenance issues.
9. Manage the move-out process, including deposit release.
10. Participate in events and enhance resident experiences.
Qualifications & Experience:
11. Prior letting/property management experience
12. Strong customer service background
13. Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe
Key Skills & Competencies:
14. Excellent written and verbal communication skills
15. Confident engagement with various stakeholders
16. Proactive, problem-solving attitude
17. Adaptable, resilient, and able to manage pressure
18. Strong attention to detail and effective task prioritization