Planning & Organising Undertaking all administrative duties such as photocopying, printing and sorting and prioritising e-mails where required. Distributing as appropriate. Managing the electronic diary for the Directors as agreed, for example deputy/medical directors. Organisation and administration of networks, meetings, workshops, and events both internally and externally as directed, providing all necessary supporting materials. Plan and co-ordinate appointments, including rearranging and prioritising as appropriate. Provide support to senior team meetings, including organising meetings, booking rooms, and ensuring papers are ready and distributed for meetings. Collating actions notes and circulating as appropriate after the meeting. Undertake the organisation and planning of events as directed. Supporting the wider team with travel arrangements by signposting to the Standard Operating Procedure (SOP) for booking travel and accommodation in accordance with NHS policy Service Improvement Develop and maintain effective electronic filing systems ensuring information is secure and accessible to other team members. Establish and monitor processes within the team that support improved efficiency, quality, and effectiveness across programmes. Support team members in the collection of information for performance reporting on relevant team activities. Create databases and spreadsheets. Input, monitor, and check data produced as required for on-going and time limited activities. Supporting the communication agenda around Primary, Community, and Personalised Care, through a variety of mediums. For example, PCPC FutureNHS Collaborative Platform and Mentimeter (Menti) etc. Flexible approach to work in line with the needs of the team. Analysis & Judgement Provide and receive complex information which may contain contentious and sensitive information. Ability to analyse and interpret information, identify, and evaluate issues, and recommend an appropriate course of action to senior managers. Communication Be the key point of contact for enquiries for the PCPC team. Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in an appropriate and timely manner. Manage routine correspondence and draft routine responses, ensuring that it is accurate and provided in a timely manner. Ensure that any complaints, comments, and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to senior managers when appropriate. Supporting the communication agenda around primary, community, and personalised care, through a variety of mediums. For example, PCPC FutureNHS Collaborative Platform and Mentimeter (Menti) etc. People Management Provide cross cover for PCPC team administrative colleagues as required.