Quality Assurance Executive PRIMIS Mortgage Network are the largest dedicated Mortgage & Protection Network in the UK with some 3000 advisors and circa 1000 partner AR firms nationally. PRIMIS form part of the LSL Property Services plc group. A linked partner business is keen to recruit a Quality Assurance Executive into their in-House Compliance function. The firm are a specialist residential and commercial property mortgage brokerage opening from Milton Keynes. Trading since 2009, the partner firm deal directly with customers and a network of introducers and agents to provide advice on all areas of property finance and are recognised within the specialist financial mortgage market as one of the leading brokers in the country. Job Description Quality Assurance Executive responsibilities include supporting the firms Compliance function by conducting regular mortgage file checks to provide assurance all cases reviewed contain the required documentation. Additionally, completion of required call monitoring activities forms an integral part of the compliance function. You will be required to liaise with the relevant staff members to remedy any identified issues, report to Senior Management and aid with record keeping requirements to enable the firm to evidence adherence to policy and therefore regulatory compliance. Other responsibilities include the completion of general office administrative tasks, Anti-Money Laundering checks and aiding with handling inbound call volumes. Duties may be altered occasionally to coincide with changes to the Compliance framework. Roles and Responsibilities Conduct File Review Checks in accordance with company procedure. Accurately record File Review Checks through use of the checklists provided. Complete regular call monitoring activities as stipulated in the call monitoring policy. Accurately record call monitoring scores, MI and feedback. To promptly liaise with the relevant personnel to remedy any issues identified. Report any identified areas of concern with Senior Management. Assisting with improvement to the firms Compliance processes to ensure efficient and productive working practices. The completion of general office administrative tasks. Handling inbound calls when required. Conducting AML checks - referring to AML officer where appropriate/required Complete reports for Senior Management Complete and report back to Senior Management on "Management Information" spreadsheet Essential Qualities/Skills & Experience: Enthusiastic Self-motivated Work individually and within a team Analytical Planning/Organisational Verbal and written communication Experience within financial services Knowledge of property finance Customer service experience CeMAP is desirable but not compulsory in this role The role is Full Time and Permanent. The role is office based in Caldecotte, Milton Keynes with the option for a hybrid role in time. Monies are £24,000 - £26,000 DOE and negotiable Applications in confidence to James McNee of PRIMIS / LSL's internal recruitment function james.mcneeprimis.co.uk We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier, please let us know. LSL Property Services / PRIMIS Mortgage Network are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed on the LSL Careers website