Description
& SummaryAt PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.
As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.
Role: Onboarding Support Manager
Location: Guernsey/Jersey
Line ofService: BusinessEnablement
Grade: Manager
Contracted Hours per Week: 37.5/hours for role
PwC Channel Islands Overview
PwC is a highly dynamic professional services firmoffering Advisory, Tax, Audit and other assurance services to a large portfolio of international and local clients. The Channel Islands firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an international network of 151 PwC firms employing over 364,000 staff.
Job Summary:
The role plays a crucial part in leading the team responsible for the day-to-day operations of the Onboarding Support Team, as part of the Client Lifecycle team-specifically around the Client and Engagement Acceptance risk activities for the BCI firm.The role will manage the team responsible for the first point of contact for our Engagement teams when identifying and resolving issues between our onboarding systems, as well as driving consistency of procedures, processes and controls across our three client facing lines of service.
In this role, you’ll be at the forefront of supporting our client-facing teams to use our onboarding systems effectively and efficiently and to drive accurate and timely management reporting across the business for better decision making and operational excellence.
Responsibilities:
Responsibilities include:
1. Manage the first line support to troubleshoot any technical issues on acceptance systems experienced by Engagement teams-to then liaise with and escalate to Global Acceptance and Global KYC teams where necessary
2. Participation in the Global Acceptance & KYC working groups and communicate to the lifecycle team on future developments, liaising with otherstakeholders where necessary.
3. Manage and be responsible for data quality in our systems-working with the Data Office and Risk and Compliance teams.
4. Responsibility for the design and implementation of applications and platforms to support more effective delivery of management information to key stakeholders.
5. Responsibility for maintaining up to-date training documents for engagement teams- identifying training needs and delivering training where needed.
6. Ensuring process documents and controls are updated to maintain quality management within the function.
7. Responsible for ensuring up-to-date acceptance questionnaires on Salesforce Risk across three lines of service-dealing with both Global required changes as well as local LoS, liaising with R&Q/Compliance as needed
8. Lead on Acceptance and KYC UAT when necessary
9. Manage relationships with internal stakeholders, relevant Risk team members and Engagement Teams, and where necessary,obtain feedback on system issues and raise this through relevant channels internally and then escalate to Global if needed
10. Manage relationships with outsourcing providers (where processes are outsourced) to ensure service is maintained and any issues are escalated and resolved in line with SLAs.
11. Be responsible for compliance with quality management standards-maintaining up-to- date documentation of operating procedures and controls in line with these standards.
12. Holding the role of System Administrator across the Onboarding applications taking responsibility for monitoring and managing user access and controls.
13. Responsibility for the effective monitoring and delivery of client and engagement acceptance process, with conditional acceptance where required.
Direct Reports:
●This role reports to:
14. Onboarding Senior Manager
●Reporting to this role:
15. Onboarding Senior Associates
Qualifications & Certifications:
16. No specific qualifications or certifications are needed for this role.
Skills & Experience Required:
Essential skills:
17. Experience in managing client risk
18. Ability toproblem solve and find solutions quickly
19. Ability to prioritise and deliver to tight deadlines when necessary
20. Ability to manage workflow-including delegation and coaching to invest and upskill others
21. Ability to work closely with wider team members to resolve issues-whether system or process related to drive operational excellence
Desirable skills:
22. Experience in quality management-identifying risks, managing risk, reporting and root cause analysis
23. Understanding of client structures in financial services
24. Client facing experience in Salesforce
25. Experience in systems report writing
26. Knowledge of risk management-independence, client risk acceptance policies
Travel Requirements:
27. It is possible that some travel may be expected from time to time.
The skills we look for in our people:
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, Evolved PwC Professional.
The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, andDistinctive outcomes is underpinned by behaviours that Champion, Build and Deliver.
Diversity:
We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a culture where people can be themselves and be valued for their unique strengths. Creating value through diversity is what makes us strong as a business.
Education
Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Anti-Money Laundering (AML), Coaching and Feedback, Coaching and Training, Communication, Compliance Advisement, Compliance Oversight, Compliance Program Implementation, Compliance Risk Assessment, Confidential Information Handling, Contract Review, Contractual Risk Mitigation, Contractual Risk Monitoring, Contract Writing, Creativity, Crisis Management, Data Loss Prevention (DLP), Data Security, Discretion and Business Ethics, Embracing Change, Emotional Regulation, Empathy {+ 37 more}
Desired Languages
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date