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NARS Assistant Manager
Reports to: Area Sales & Education Manager NARS
Job Location: John Lewis, Oxford Street London
Contract type: Permanent Contract, 37.5 hours per week over 5 days
MISSION
NARS inspires self-expression, creativity and artistry - bringing high-fashion, high-style and forward thinking to beauty. As a Supervisor you will be bringing this vision to our customers on counter. Your passion for artistry, service and leading people is key. As part of the counter management team, you will help to deliver a successful business through the motivation and engagement of your team members.
To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams:
1. Leverage our unique portfolio of Beauty brands across all 3 categories
2. Stay agile and capture new retail opportunities
3. Customer-driven decisions
4. Create a great place to work in Beauty
MAIN RESPONSIBILITIES
Leading by example by delivering our customer engagement approach, you will create strong connections with your customers through the brand history and high-performance formulas, thus securing brand loyalty to not only NARS but to you as an Artist. Your coaching skills will be a real asset as you support management in developing the team, whilst your drive will ensure that the team is delivering on sales targets.
We'll ensure you have the tools and training you need to deliver and inspire in coaching, artistry, and customer service so that you can support the leadership of the team and take accountability when the manager is not present. In return, we'll expect you to deliver on your goals whilst supporting and driving the team. As a NARS Artist and Supervisor, you have the power to change the way a client feels about themselves through your actions, communication, and the connections that you make. This will be your daily commitment to your clients and yourself.
PROFILE
* Demonstrable experience in coaching and developing others
* Beauty retail management experience
* Strong experience in artistry, ideally with a qualification
* Ability to communicate effectively with a team and lead
* Ability to drive KPIs and sales targets
* Excellent communicator
* Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
The benefits you'll love...
* 30 days holiday, including bank holidays, increasing with service
* Generous discretionary commission scheme
* Contributory pension scheme - 5% employer contribution
* Generous product allocation & discount
* Enhanced parental allowance
* Life Assurance up to x2 your salary
* Employee referral bonuses
* Access to Retail Trust
* Annual performance and development reviews so you know your career is going in the right direction
POSITION REFERENCE NUMBER: 12448
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