Longreach Recruitment are hiring anMI Development & Resource Planning Managerfor a multi-channel contact centre operation.
Remuneration is £55000 ~ £65000 (Depending on Experience) + Benefits Package (40-hour week)
This position will lead the MI & Resource Planning team and will be heavily focussed on the development of MI, and an insight driven strategy for customer operations and supporting functions. The role holder will be key in the shaping of the strategy by researching and incorporating AI driven technologies to unlock new opportunities to better understand customer behaviour and operational efficiency opportunities.
Youll be adept at collaborating and influencing a broad senior stakeholder population to provide insightful and actionable business intelligence that enhances customer experience and drives business results.
This is an ideal position for a contact centre MI professional, or Resource Planning expert with strong MI / BI skills to make a key impact into our clients development and understanding of emerging AI technologies.
The position is offered with hybrid working...