Job Ref: KGH9776
Branch: Mercure Milton Keynes
Location: Mercure Milton Keynes, Milton Keynes
Salary/Benefits: £11.44
Contract type: Permanent
Hours: Part Time
Hours per week: 16
Posted date: 17/01/2025
Closing date: 19/02/2025
You had them at ‘hello’. Somehow you’re able to build instant rapport over the telephone and any conversation with you is, quite simply, a joy. You can’t just talk-the-talk, you can listen… the… listen…
Anyway, this is what makes you perfect for a Reservations Coordinator at Kew Green Hotels – you’ll hear between the lines and know exactly what a guest wants, sometimes before they even know it themselves!
What will I be responsible for as a Reservations Coordinator?
As we all know, the very beginning is a very good place to start. And that’s where you’ll be – at the beginning of their guest-experience journey:
* Build strong, working relationships with key operators
* Provide exceptional customer service over the telephone and by email
* Ensure all reservations enquiries are dealt with in line with the hotel’s selling strategy and in accordance with company and brand standards
* Ensure all bookings are made with accuracy, efficiency, detail and real care
* Conducting Client show rounds and taking a customer-centric sales approach
* Be able to talk to anyone about all of your hotels’ facilities, services and special promotions offered to maximise hotel sales.
Is this Reservations Coordinator role right for me?
As well as having a love for customer and guest service, you’ll also have a love for teamwork because there’s no other way to survive in hospitality! You will be confident in your communication and driven in your work. You will join a centralised team in Rugby, Northampton, whose ability to help each other out is second-nature – so yours will be too.
Do you know what else you’re just as passionate about? Being organised, detail-orientated and efficient. In fact, you’re known for it – you’re the one that arranges all of your friends’ get-togethers because there’s no better person for it!
What's in it for me?
* Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
* Employee and Family and Friends discounts in hotels across the Kew Green Hotels portfolio
* Mental Health and other Wellbeing Support with our 24/7, 365 Employee Assistance Line
* Free gym membership
* Employee discounts at other hotels within our brand partner family (and you’re not just limited to good old Britain – our brand partner has hotels that span the world!)
* Free parking
* Progression and room to grow, with opportunities across the UK and internationally
* Flexible working hours.
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