Technology CSC - Applications Analyst - Counter Terrorism Policing HQ The starting salary is £43,227, which includes allowances totalling £2,841. The salary is broken down as £40,386 basic salary, which will increase annually until you reach the top of the scale £45,615. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. Location : Birmingham As an Applications Analyst, you'll support business-critical systems that are vital to our work in Counter Terrorism Policing (CTP). Its a chance to work at the forefront of national security and public safety, alongside emergency service colleagues, government agencies, intelligence services and the military to help keep our communities safe. Join us, and youll be working as part ofa support team in an ITIL aligned environment within our Technology Customer Service Centre (CSC). Here, youll troubleshoot technical incidents and provide operational support for large portfolio of applications that are crucial to the UKs Counter Terrorism Policing (CTP) network. Thanks to fast-evolving technology, new applications are being developed for policing all the time. You will help support this growing area by tackling applications-related issues. Responding to IT incidents, requests, problems and changes, you will be our second line contact to police officers and staff around the country. At this level, you will alsobe an escalation point for all applications-related incidents, managing them through to resolution. And whenever new or improved applications roll out, youll make sure that live support is seamless. We want you to take the initiative when it comes to good working practices and processes. You'll therefore need experience of applications management and ideally, knowledge of ITIL-environments. With this expertise, you'll feel confident taking responsibility for outstanding faults, and for liaising with users and the other technical teams. While an understanding of Microsoft development tools is essential (IIS, .NET, MS-SQL, Visual Studio), you should be just as skilled with people: able to explain technical issues and form good working relationships. If you can combine customer service experience with an analytical mind and good problem-solving skills, we can offer you an exciting role in a supportive team. The applications in our portfolio are mostly bespoke but we'll make sure you get first-class training. This role requires a flexible working approach as you may be required to travel to sites around the UK, as well as working on-call. In return for your efforts, you can expect a competitive salary, a Civil Service pension, excellent career development, and a highly fulfilling role. Vetting This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post. Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post. Confidentiality Agreement Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post. Our Employee Commitments Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of Working to keep people safe from Terrorism. Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle todays complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations. Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable). How to apply Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV). Completed applications must be submitted by 23:55 on 22 October 2024. ADZN1_UKTJ