Role Profile To provide comprehensive administrative support in relation to cash management, system/data maintenance and general administration in accordance with all company policies and procedures Key Responsibilities Cash Management • Ensure all monies received (cash, cheques, cards etc.) are processed promptly and securely and managed in accordance with company policy and procedures • Report any errors and discrepancies to the TPS Centre Manager immediately • Post all cash payments and credits in the cash journal in the agreed timescales • Deal with returning cash refunds to customers and keep accurate records • Send all credit accounts credit notes to customers in agreed timescales • Update and maintain all cash journals with SAP • Deal with and resolve any cash queries and notify TPS Centre Manager of any issues to be escalated • Ensure that all outstanding cash debt is followed up and managed in line with TPS procedures • Complete Banking either for collection by designated cash collection provider or for submission in person • Submit TPS Centre cost invoices to investor Accounts Dept. for processing and payment • Process Petty Cash submission for investor Accounts Dept. General Administration • Maintain a systematic filing system for the easy retrieval of documentation and information • Produce regular weekly/monthly reports as required by the TPS Centre (e.g. vehicle utilisation, customer queries etc.) • Manage stationery, office supplies, and opening/processing of post • Monitor and control access to TPS systems (Hero's, LEAP) • Act as the designated Delegate Training Co-ordinator (if appropriate) • Support promotional activities where required (e.g. preparing of marketing materials to support the sales teams, carrying out customer follow up calls etc.) • Where applicable, set up and maintain employee records and payroll • Provide admin support to the warehouse team e.g. credits / relocating stock Customer • Professionally respond to and deal with customer communication to ensure total customer satisfaction • Develop and maintain good working relationships with all members of the TPS team to provide excellent customer service • Liaise effectively with customers, TPS Head Office and other key stakeholders • Administer the accurate upkeep of customer database records in line with the data protection act • Work with all departments to provide a consistent excellent customer service experience Systems and Processes • Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty) • Support the business to achieve high levels of process and cost control • Ensure the proper and accurate use of all systems • Complete all required documentation accurately and promptly Other • Utilise training courses via learning services to continually develop and maintain skills to efficiently and effectively perform in your role Key Competencies • Genuinely TPS • Customer Experience • Managing Self • Operational Effectiveness Experience and Knowledge • Previous experience in a role with cash handling responsibilities • Excellent planning and prioritisation skills to effectively manage a high workload in a pressurised and often deadline-focused environment • GCSE Maths/English or equivalent • Excellent written / verbal communication skills • Good Microsoft Office skills particularly in Excel and Outlook. SAP experience desirable • Professional telephone manner • Ability to build good working relationships with internal and external customers • Honest disposition due to cash handling responsibilities Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please