Job Description
Key Responsibilities
1. Oversee the seamless operation of the data center, including the installation, patching, and configuration of bespoke environments for various internal and external vendor solutions using diverse network, server, and storage hardware.
2. Utilize internal ticketing systems to manage fault resolution SLAs, ensuring timely troubleshooting, configuration, and replacement of components within managed services hardware (servers, switches, firewalls, storage arrays, etc.).
3. Install, configure, and effectively load balance intelligent PDUs for power monitoring.
4. Address LAN connectivity issues and assist internal teams in re-establishing remote access to customer environments via SSH, Terminal Services/Remote Desktop Services, or Remote Access Controllers.
5. Perform basic troubleshooting of structured cabling links between racks, identifying faults or inconsistencies and coordinating with cabling teams for repairs and re-testing.
6. Develop, maintain, and deploy custom DCIM software to ensure 100% adoption and accuracy in all client data centers.
7. Collaborate with various departments, including professional and managed services, as well as data center managers, to improve procedures and share knowledge.
8. Drive operational excellence and continuous improvement within the data center by working closely with specialists and managers to create a library...