Specialist Medical equipment supplier requires an experienced Customer Service Executive to act as the first point of contact for all customer enquiries relating to products and services.
Responsibilities:
1. Build sustainable relationships and trust with customer accounts through open and interactive communication.
2. Answer all customer enquiries that may include but are not limited to orders, pricing, and delivery updates.
3. Process customer purchase orders & invoicing via post, email & online portals.
4. Keep customers informed of the progress of their orders and ensure they are notified of any possible delays.
5. Maintain records of customer interactions, process customer accounts & ensure all data is accurate and up to date.
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
7. Manage supplier processing & sending of purchase orders, delivery booking in, and invoice processing.
8. Maintain regular contact with the Territory Managers to clarify and respond quickly to customer requirements, generating customer leads where appropriate.
9. Send weekly and monthly sales reports to representatives.
10. Perform general administration duties.
11. Work closely with other areas of the business to ensure a smooth delivery of service.
Skills and Experience:
1. Ability to work flexibly on own initiative and as part of a team.
2. At least 1 year's experience in a busy customer service or administration role.
3. Ability to prioritise and manage own workload.
4. Customer orientation and ability to adapt/respond to different customer groups.
5. Exceptional communication skills both written and verbal.
6. Ability to multi-task, prioritize, and manage time effectively.
7. Excellent literacy and numerical skills.
8. Experience using Microsoft Office (Word, Excel, and Outlook).
9. Own transport is a necessity due to office location.
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