Job summary Stourport Medical Centre are looking for a receptionist to join their team for 37 hours per week (part time hours will be considered). The successful candidate be responsible for undertaking a wide range of administrative duties which include registering patients, booking appointments, ensuring all information is managed correctly, filed and followed up accordingly. To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team, liaising with multidisciplinary team members, and other health professionals within the practice. Wyre Forest partnership are passionate about providing our patients with a first class service. We are looking for a person who is: Educated to a good level of education in Mathematics and English language. Experience of working in a customer focussed role would be advantageous. Has excellent communication skills and is able to learn computer software packages. Main duties of the job Ensure that all patients and visitors at reception and telephone callers to the practice are greeting professionally and politely. Answer all incoming phone calls from patients and other healthcare. Professionals. Divert them as appropriate and/or take messages. Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary. Make/cancel/rearrange appointments via the clinical system. Support and assist clinicians as required. Deal with requests and completed medical reports. Including the receipts of fees for such reports. Keeping tidy the workspace and waiting area. Open premises of a morning; set the alarm and lock premises of a night time. About us Wyre Forest Health Partnership: One successful and ambitious health partnership working at scale together to provide high quality innovative patient care, delivered by a valued and respected team WFHP has been operating since December 2014 as a single Partnership, operating out of 5 surgeries, 3 are purpose built. We operate at scale and are at the forefront of primary care delivery in how we organise ourselves, having management and leverage for a large number of primary care employees (c250 people & c50 GPs). We also look after c 72 000 patients. We have a very strong quality improvement ethic, and are always looking to improve. WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles. Date posted 25 March 2025 Pay scheme Other Salary £12.21 an hour Pay reviewed after successful completion of probationary period Contract Permanent Working pattern Full-time, Part-time Reference number A3309-25-0016 Job locations Stourport Medical Centre Dunley Road Stourport-on-severn Worcestershire DY13 0AA Job description Job responsibilities Ensure that all patients and visitors at reception and telephone callers to the practice are greeting professionally and politely. Answer all incoming phone calls from patients and other healthcare. Professionals. Divert them as appropriate and/or take messages. Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary. Make/cancel/rearrange appointments via the clinical system. Support and assist clinicians as required. Deal with requests and completed medical reports. Including the receipts of fees for such reports. Keeping tidy the workspace and waiting area. Open premises of a morning; set the alarm and lock premises of a night time. Job description Job responsibilities Ensure that all patients and visitors at reception and telephone callers to the practice are greeting professionally and politely. Answer all incoming phone calls from patients and other healthcare. Professionals. Divert them as appropriate and/or take messages. Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary. Make/cancel/rearrange appointments via the clinical system. Support and assist clinicians as required. Deal with requests and completed medical reports. Including the receipts of fees for such reports. Keeping tidy the workspace and waiting area. Open premises of a morning; set the alarm and lock premises of a night time. Person Specification Skills Essential Good interpersonal and communication skills Ability to handle patient inquiries with empathy and discretion. Professional and friendly telephone manner. Desirable Understanding of patient confidentiality and GDPR regulations. Ability to work effectively as part of a team. Qualifications Essential Educated to GCSE level (or equivalent), including Maths and English. Desirable IT qualification Experience Essential Experiance working with IT systems (Microsoft Office) Able to work in a logical, orderly, and methodical manner with attention to detail. Excellent verbal and written communication skills Previous experience in a receptionist, administrative, or customer service role. Desirable Previous experience of working within a similar role in GP Surgery/ Primary Care setting. Experience of using EMIS patient records system and software. Person Specification Skills Essential Good interpersonal and communication skills Ability to handle patient inquiries with empathy and discretion. Professional and friendly telephone manner. Desirable Understanding of patient confidentiality and GDPR regulations. Ability to work effectively as part of a team. Qualifications Essential Educated to GCSE level (or equivalent), including Maths and English. Desirable IT qualification Experience Essential Experiance working with IT systems (Microsoft Office) Able to work in a logical, orderly, and methodical manner with attention to detail. Excellent verbal and written communication skills Previous experience in a receptionist, administrative, or customer service role. Desirable Previous experience of working within a similar role in GP Surgery/ Primary Care setting. Experience of using EMIS patient records system and software. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Wyre Forest Health Partnership Address Stourport Medical Centre Dunley Road Stourport-on-severn Worcestershire DY13 0AA Employer's website https://www.wyreforesthealthpartnership.co.uk/ (Opens in a new tab)