Job summary An opportunity has arisen for a medical secretary within the Neurology & Oncology Departments. We are a busy team and are looking for an experienced medical secretary with excellent secretarial, typing, proof reading and interpersonal skills. The successful applicant will become an integral part of an efficient, flexible and pro-active team providing an excellent secretarial support service to a clinical and specialist nurse team. You will also have excellent organisational and communication skills and be able to work under pressure and to deadlines. Experience in using Microsoft packages is essential. Main duties of the job Typing/proof reading of clinical correspondence Liasing with the Neurology and medical teams within and in other the Trust's Lialising with patients, GP surgeries/tertiary centres Using the Trust EPR systems Using the Trust digital systems Booking and cancelling clinics Booking appointments Diary keeping Updating medical notes in the EPR system Ensuring medical notes are updated in the CITO system Updating the RTT system Updating rota About us If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post. Full Job Descriptions can be found in the adverts supporting documents Date posted 27 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number C9439-2425-1258 Job locations University Hospital Of North Durham North Road Durham DH1 5TW Job description Job responsibilities To provide a full range of confidential secretarial/administrative support to Consultants and supporting clinical staff, working with minimal supervision To undertake typing and distribution of clinical and other patient-related and general correspondence, dictated by Consultants and supporting clinical staff, to achieve Trust standards of accuracy and timeliness To be the point of contact for staff, patients and others within and outside the organisation, responding to external and internal telephone enquiries, taking appropriate and timely action required, including making appointments, giving non-clinical advice, onward referral to relevant department etc To receive and respond to internal and external correspondence, taking appropriate and timely action as required, in accordance with Trust and/or departmental standards and processes To book investigations and any necessary follow-up appointments, as directed by clinical staff, ensuring test results are presented to medical staff on receipt, where these are not available electronically To maintain accurate patient and GP details on the Trusts central and local Patient Administration and Clinical Systems, as required To ensure patient information is bar-coded correctly for scanning into the electronic clinical document management system (ECDM) To manage electronic diaries, as required To support arrangement of on call rotas, as required To organise meetings, including arranging venues, preparing agendas, collating and issuing papers and attending for taking and production of minutes, as required To operate efficient and up-to-date administrative systems and processes for all office tasks To prioritise own workload to meet the needs of the patients and Consultants and ensure all deadlines are met To support new and/or less experienced staff, as directed by line manager/head of service To provide cover as required during absence of colleagues The post holder may be required to undertake the role of Information Asset Administrator or Information Asset Owner to provide support for the control and administration of information assets within their area/department (details available on the Health Informatics web page) The post holder may be required to undertake the role of Registration Authority Agent/Sponsor which includes supporting the NHS Care Records Service applications using smartcards and appropriate access files Attend all mandatory training Job description Job responsibilities To provide a full range of confidential secretarial/administrative support to Consultants and supporting clinical staff, working with minimal supervision To undertake typing and distribution of clinical and other patient-related and general correspondence, dictated by Consultants and supporting clinical staff, to achieve Trust standards of accuracy and timeliness To be the point of contact for staff, patients and others within and outside the organisation, responding to external and internal telephone enquiries, taking appropriate and timely action required, including making appointments, giving non-clinical advice, onward referral to relevant department etc To receive and respond to internal and external correspondence, taking appropriate and timely action as required, in accordance with Trust and/or departmental standards and processes To book investigations and any necessary follow-up appointments, as directed by clinical staff, ensuring test results are presented to medical staff on receipt, where these are not available electronically To maintain accurate patient and GP details on the Trusts central and local Patient Administration and Clinical Systems, as required To ensure patient information is bar-coded correctly for scanning into the electronic clinical document management system (ECDM) To manage electronic diaries, as required To support arrangement of on call rotas, as required To organise meetings, including arranging venues, preparing agendas, collating and issuing papers and attending for taking and production of minutes, as required To operate efficient and up-to-date administrative systems and processes for all office tasks To prioritise own workload to meet the needs of the patients and Consultants and ensure all deadlines are met To support new and/or less experienced staff, as directed by line manager/head of service To provide cover as required during absence of colleagues The post holder may be required to undertake the role of Information Asset Administrator or Information Asset Owner to provide support for the control and administration of information assets within their area/department (details available on the Health Informatics web page) The post holder may be required to undertake the role of Registration Authority Agent/Sponsor which includes supporting the NHS Care Records Service applications using smartcards and appropriate access files Attend all mandatory training Person Specification Qualifications Essential Good standard of general education Keyboarding/typing qualification equivalent to RSA 3/OCR Advanced text/word processing or equivalent proven typing skills to a high standard (or working towards) IT skills Knowledge of computer packages: Word, Excel, Outlook and Powerpoint Knowledge of Data Protection and Caldicott Principles Special Skills & Knowledge Essential Ability to communicate accurately verbally and in writing with a wide range of people Ability to prioritise workload Ability to work on his/her own initiative Ability to work without supervision Ability to use discretion and maintain confidentiality Excellent organisation and communication skills. Precise and accurate job performance. Polite telephone manner Desirable Knowledge of clinical systems Knowledge/experience of working with Healthroster and EPR system Experience Essential Ability to communicate accurately verbally and in writing with a wide range of people Ability to prioritise workload Ability to work on his/her own initiative Ability to work without supervision Ability to use discretion and maintain confidentiality Excellent organisation and communication skills. Precise and accurate job performance. Polite telephone manner Special Requirements Essential Ability to work flexible shifts if necessary Willing to undertake any training required for the post Able to travel across Trust sites as required for the post Desirable Aware of Information Governance health and safety Person Specification Qualifications Essential Good standard of general education Keyboarding/typing qualification equivalent to RSA 3/OCR Advanced text/word processing or equivalent proven typing skills to a high standard (or working towards) IT skills Knowledge of computer packages: Word, Excel, Outlook and Powerpoint Knowledge of Data Protection and Caldicott Principles Special Skills & Knowledge Essential Ability to communicate accurately verbally and in writing with a wide range of people Ability to prioritise workload Ability to work on his/her own initiative Ability to work without supervision Ability to use discretion and maintain confidentiality Excellent organisation and communication skills. Precise and accurate job performance. Polite telephone manner Desirable Knowledge of clinical systems Knowledge/experience of working with Healthroster and EPR system Experience Essential Ability to communicate accurately verbally and in writing with a wide range of people Ability to prioritise workload Ability to work on his/her own initiative Ability to work without supervision Ability to use discretion and maintain confidentiality Excellent organisation and communication skills. Precise and accurate job performance. Polite telephone manner Special Requirements Essential Ability to work flexible shifts if necessary Willing to undertake any training required for the post Able to travel across Trust sites as required for the post Desirable Aware of Information Governance health and safety Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name County Durham & Darlington NHS Foundation Trust Address University Hospital Of North Durham North Road Durham DH1 5TW Employer's website https://www.cddft.nhs.uk/ (Opens in a new tab)