Job Summary
UNLOCK YOUR BEST WORK LIFE + make a difference for every patient
Are you an experienced Receptionist with a customer focused approach? Then we could have just the role for you. We have an exciting opportunity to join our professional and welcoming team in our Practice Plus hospital, Ilford.
Join us to work in partnership with the NHS, delivering scheduled treatments to private and NHS patients. It's a chance to be part of an agile and innovative healthcare company that's determined to help our partners introduce new ideas and new ways of working, and it's an opportunity to pursue a rewarding career as a key member of a caring team.
This is a part-time position working 30 hours a week.
To see what it's like working for the Practice Plus Group, please see the video of testimonials below.
Main duties of the job
As a Receptionist at Practice Plus Group Shepton Mallet, you will provide a comprehensive receptionist service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient-centred approach of the team. Above all, you have a natural ability to help make the lives of others more fulfilling and want to work in an environment where the work can be hard, but also fun and rewarding.
You will:
1. Provide an efficient and effective reception service to patients, staff, and visitors.
2. Meet and greet all arrivals in a professional and customer/patient centred approach in line with the customer service standards of Practice Plus Group.
3. Answer telephone calls from patients, GP surgeries, and other hospital staff on all aspects relating to booking appointments.
4. Distribute calls and messages, using a PBX/switchboard.
5. Provide advice in all matters relating to patients' appointments, both by telephone and face to face.
6. Process and manage referrals in order to meet the requirements of Practice Plus Group performance objectives.
7. Book outpatient sessions within strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic lists.
8. Book patient transport as requested, to call taxis for patients or visitors, and occasionally arrange return transport for visiting Consultants.
About Us
You will be experienced in dealing with the public, both in person and over the phone, with excellent communication and interpersonal skills, as well as the ability to manage difficult situations in a calm manner.
Your previous experience of working in a reception role in a healthcare or service sector will be invaluable, but just as important is your ability to work as part of a multidisciplinary team, work flexibly, and prioritise your own workload when under pressure.
You Will Have
* Excellent communication and interpersonal skills.
* The ability to stay calm in difficult circumstances.
* Comfortable working using your initiative, following instructions and prioritising a busy workload.
* Strong communication skills (Written and Phone).
* Substantial reception experience in Healthcare or service sector.
What You Can Expect In Return
* An extensive range of wellbeing and lifestyle benefits.
* The support you need to grow in your role and continue your professional development.
* 25 days annual leave that increases with service plus bank holidays.
If you have any questions, contact Dale.Leer@practiceplusgroup.com or Call 07971030100.
Applicants must have the right to work in the UK.
Date posted: 20 March 2025
Pay scheme: Other
Salary: £17,906.46 a year
Contract: Permanent
Working pattern: Part-time
Reference number: 11055
Job locations: Barley Lane, Ilford, Essex, IG3 8YY
Job Description
Job responsibilities
UNLOCK YOUR BEST WORK LIFE + make a difference for every patient
Are you an experienced Receptionist with a customer focused approach? Then we could have just the role for you. We have an exciting opportunity to join our professional and welcoming team in our Practice Plus hospital, Ilford.
Join us to work in partnership with the NHS, delivering scheduled treatments to private and NHS patients. It's a chance to be part of an agile and innovative healthcare company that's determined to help our partners introduce new ideas and new ways of working, and it's an opportunity to pursue a rewarding career as a key member of a caring team.
This is a part-time position working 30 hours a week.
To see what it's like working for the Practice Plus Group, please see the video of testimonials below.
Person Specification
Qualifications
Essential
* Admin/reception experience is essential.
Desirable
* Admin/reception experience is essential.
Experience
Essential
* Admin/reception experience is essential.
Desirable
* Admin/reception experience is essential.
Additional Criteria
Essential
* Admin/reception experience is essential.
Desirable
* Admin/reception experience is essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Practice Plus Group
Address: Barley Lane, Ilford, Essex, IG3 8YY
Employer's website: Practice Plus Group #J-18808-Ljbffr