Package: Highly Competitive Salary + Benefits Package
Role Type: Full-time / Permanent
Role ID: SF17414
Be part of the QinetiQ journey. Join us as an IT Support Agent where you will have the opportunity to work with cutting-edge technology and many of the industry’s most brilliant minds.
The Role
As an IT Support Agent, you will provide support to IT Services delivering planned or requested activities in order to effectively deliver high quality services to our customers.
Day-to-day you will:
1. Provide 1st and 2nd line technical support, via phone, the IT self-service portal and in person requests.
2. Log, update and manage all calls via the IT call logging system relating to the QinetiQ support of all software and hardware in the Operational environment.
3. Manage Software Licenses including the ordering and distribution of software.
4. Manage and safeguard the confidentiality, integrity and availability of company and customer information.
5. Allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents.
This role is full-time, based out of our Farnborough site.
Essential experience of the IT Support Agent:
1. Previous experience of working in an IT Service Desk environment.
2. Experience with Office 365 and Microsoft Azure.
3. Understanding of mobile telephony and smart devices.
Qualifications for the IT Support Agent:
We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
Please note that all applicants must hold, or be able to achieve for Security Clearance as a minimum.
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential.
Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits.
About QinetiQ
As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most.
Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval.
#J-18808-Ljbffr