Night Retail Manager London Heathrow Airport £30-34 K 15% night allowance up to 12% management bonus3 on 3 off - 1800-0600 - 38.5 hours per weekPurposeTake charge of inspiring and leading a dynamic team to deliver cost-effective replenishment and seamless administration. Through exceptional coaching, strong leadership, and role modelling of high standards, you'll ensure operational excellence in UK's most bustling airport retail environment.Key Responsibilities- Empower and develop your team by providing tailored coaching and creating opportunities for growth.- Lead by example to inspire world-class service and operational standards every day.- Collaborate as part of the management team to ensure the smooth running of operational functions.- Recruit exceptional talent while promoting the business as an employer of choice.Scope- Work with a blend of customer-facing and operational support leaders.- Operate airside within a small to large terminal, overseeing a team of up to 20 members.- Lead shifts during trading hours (04:00-22:00), with some locations requiring oversight of night replenishment teams.- Manage stock replenishment, turnover, and administrative activities to support budgeted sales and cost targets.What You Bring- Passion for Service: A drive to deliver exceptional service to internal and external stakeholders.- Professional Leadership: Self-motivation, enthusiasm, and professionalism in everything you do.- Operational Excellence: Strong organisation skills and the ability to uphold world-class standards.- Team Development: Proven experience coaching, supervising, or managing teams in a retail setting.- Inspiration: A knack for motivating and energising your team to achieve outstanding results.- Communication Skills: Excellent interpersonal skills and fluent spoken English.Desirable Skills- Thrive in a fast-paced, high-turnover environment.- Confidently communicate the business's commercial direction to employees at all levels.- Committed to continuous development for yourself and your team.- Comfortable challenging the status quo to drive meaningful change.- Confident in managing, developing, and enhancing team performance.This is your chance to lead in a dynamic retail environment where operational excellence meets exceptional service. If you're ready to take on this exciting challenge, I would love to share more information and tell you more about the role?? ?? Mandeville is acting as an Employment Agency in relation to this vacancy.