Venesky-Brown's client, a public sector organisation in Cambridgeshire, is currently looking to recruit a Service Desk Network Engineer on a permanent contract with a salary of: £31,365
Responsibilities:
- Expected to undertake first line technical support for the Unified Communications Team, this includes all of the services and related systems provided by the team on site. This could include, but is not limited to: support of telephony, paging, radios, IT applications and desktop support. Specifically, the Network Engineer will be expected to provide a front-line service desk service to users, which includes responding to phone calls, email or walk-ins, and creating tickets to track work to completion. This requires the ability to understand complex technical issues, effectively gauge the response required and the clinical and administrative needs and resources of staff and departments at all levels and from all disciplines, in order to offer the best advice and resolution for each service requirement.
- Expected to assist with the development of corporate strategies across the organisation in relation to Unified Communications, such as standardisation of service delivery, rollout programs for new technologies and customer service strategies to meet patient and clinical expectations.
- Deputise for the Service Desk Manager as and when required, to ensure the needs of the business are met. This could include attending meetings, liaisi...