Summary
Gower Dawes are looking for a Administration/Lettings Agent. Their job role will involve interacting with potential clients. You will learn how to match the properties they sell / rent with a client's needs.
Wage
£15,704 a year
Training course
Customer service practitioner (level 2)
Hours
Monday, 9am - 6pm. Tuesday - Day off Wednesday, 9am - 6pm. Thursday - Friday, 9am - 6pm. Saturday, 9.30am - 3pm. Sunday - Day off
40 hours a week
Start date
Thursday 1 May 2025
Duration
1 year 1 month
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
We are looking for a Administration/Lettings Agent. The job role will involve:
* Interacting with potential clients.
* Dealing with client queries via the telephone and email
* Some reception cover when required
* Filing
* Data Entry
* Arranging tenancy agreements, gas safety’s, electrical checks, epcs, inspections
* Using the in house system at Gower Dawes
* Supporting all staff with the general administration duties throughout the office
* You will learn how to match the properties they sell / rent with a client's needs
Where you’ll work
17 DEFOE PARADE
GRAYS
RM16 4QR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
THELIGHTBULB LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* You will achieve your Level 2 Customer Service Practitioner Apprenticeship
* There are workshops that you will need to attend
* You will have a Mentor for one-to-one teaching and learning
* In-house training will be given to support specifics of the role
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade 4/C)
* Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Problem solving skills
* Administrative skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience