Services Coordinator
* Contract: Permanent
* Hours of work: Mon-Fri (Days) no weekends
* Salary: Competitive + benefits
* Office based
About Us
Firetecnics Systems is a reputable, award-winning provider of fire alarm maintenance and installation services. We are one of the largest independent LPCB-certified fire safety companies in the UK, offering a wide range of fire safety solutions and consulting services tailored to meet the needs of individual businesses.
Job Overview
We are seeking a proactive and organised permanent Service Coordinator to join our operations team. The successful candidate will be taking calls from clients, allocating them to the relevant engineers, and logging the calls into our system. In addition, they will be scheduling planned routine maintenance visits and liaising with clients and contractors.
Responsibilities
* Taking reactive call outs and allocating them to the relevant engineers
* Effective planning and scheduling of the monthly planned preventative maintenance workload
* Liaising with clients to arrange appointments for engineers' attendances
* Liaising with field engineers on jobs
* Using Microsoft packages on a daily basis
* Updating in-house systems with daily activities
* Building strong relationships with external subcontractors
* Compiling necessary paperwork from services and call outs completed
* Providing engineers' reports to clients following engineers' visits
* Requesting purchase orders from clients as necessary
* Updating the client portals as necessary
* Working alongside Operations Manager and liaising with the sales team
* General filing & scanning/ad hoc duties
Qualities
* Experience in service coordination in fire safety/Fire Alarms/Sprinklers/Engineering/CCTV or related sectors would be advantageous
* Strong attention to detail and ability to manage multiple tasks simultaneously
* Excellent communication skills, both written and verbal
* Able to allocate workload to engineers in the most efficient manner
* Able to prioritise workload, even under highly pressurised circumstances
* Able to motivate engineers
* Work under own initiative
* Attention to detail
* Perform tasks efficiently, with a high level of accuracy
* People person (team player)
What We Offer
* Competitive salary and benefits package
* Opportunities for career growth and development
* A collaborative and supportive work environment
* The chance to work on exciting and varied projects
How To Apply
If you're ready to make an impact and take your career to the next level, apply now by submitting your CV.
We are an equal opportunity employer and encourage applications from all qualified individuals.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Administrative and Support Services #J-18808-Ljbffr