Job summary The Receptionist will be the first point of contact for visitors to department. They will work as part of a busy team providing professional reception duties and comprehensive clerical support to the service, maintaining confidentiality at all times. The post holder will perform front of house duties and be expected to liaise in a professional manner with patients, colleagues, members of the public and other agencies involved in patient care as well as undertaking a wide spectrum of duties within the confines of the role. The post holder will be expected to use their own initiative when undertaking duties. They will help to achieve the highest standards for patient care, which reflects the quality and standards and mission of the University Health Board, following appropriate systems, procedures, policies and processes. Main duties of the job To plan their own day to day tasks and duties. To communicate effectively with patients on a face-to-face basis, or via the telephone, using tact and diplomacy to relay routine information and overcome any barriers to communication such as hard of hearing, learning difficulties. To ensure confidentiality is maintained at all times To book Consultant led clinics, and obtain patient notes in preparation for the clinics. To book therapist appointments on Welsh PAS (Myrddin) Patient System, and sending out appointment letters. To respond appropriately and efficiently to all external and internal telephone queries, using initiative to deal with routine queries and questions. To maintain effective communication with all members of the multi- disciplinary team. To maintain an up to date taxi control log The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. About us Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf. We live by our core values: We listen, learn and improve We treat everyone with respect We all work together as one team We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve. Date posted 15 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,970 a year pro rata per annum Contract Permanent Working pattern Part-time Reference number 110-AC406-1024 Job locations Ysbyty Cwm Cynon, Children's Centre New Road Mountain Ash CF45 4BZ Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications Essential Good Standard of General Education to GCSE C grade in Maths and English Knowledge of administrative and clerical processes and procedures. Desirable NVQ/RSA Level 2 Qualification in Business Administration/Office Practice or equivalent experience ECDL (European Computer Driving License) or similar computer qualification. Ability to use Welsh PAS patient management system. Experience Essential Experience of working in a busy environment. Ability to multi-task. Excellent telephone manner and previous Customer Care experience. Desirable Experience of working with Medical and Nursing Staff. Working with external and multi-disciplinary staff. Aptitude and Abilities Skills Essential Organised with good time management skills. Ability to work in a very busy environment. Able to work on own initiative and with team. Ability to multi-task. Excellent interpersonal and communication skills and ability to deal with stressed/anxious parents in a calm manner. Attention to detail. Be able to determine priorities. Ability to meet dealines and ability to work under pressure. Desirable Ability to speak Welsh. Personal Qualities Essential Committed to provide high quality of administrative functions. Motivated. Adaptable and flexible. Confident and discreet. Other Essential Ability to work hours flexibly. Ability to move and handle files and equipment. Ability to move around the hospital site to different departments. Desirable May be required to travel to other UHB locations in a timely manner. Person Specification Qualifications Essential Good Standard of General Education to GCSE C grade in Maths and English Knowledge of administrative and clerical processes and procedures. Desirable NVQ/RSA Level 2 Qualification in Business Administration/Office Practice or equivalent experience ECDL (European Computer Driving License) or similar computer qualification. Ability to use Welsh PAS patient management system. Experience Essential Experience of working in a busy environment. Ability to multi-task. Excellent telephone manner and previous Customer Care experience. Desirable Experience of working with Medical and Nursing Staff. Working with external and multi-disciplinary staff. Aptitude and Abilities Skills Essential Organised with good time management skills. Ability to work in a very busy environment. Able to work on own initiative and with team. Ability to multi-task. Excellent interpersonal and communication skills and ability to deal with stressed/anxious parents in a calm manner. Attention to detail. Be able to determine priorities. Ability to meet dealines and ability to work under pressure. Desirable Ability to speak Welsh. Personal Qualities Essential Committed to provide high quality of administrative functions. Motivated. Adaptable and flexible. Confident and discreet. Other Essential Ability to work hours flexibly. Ability to move and handle files and equipment. Ability to move around the hospital site to different departments. Desirable May be required to travel to other UHB locations in a timely manner. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cwm Taf Morgannwg University Health Board Address Ysbyty Cwm Cynon, Children's Centre New Road Mountain Ash CF45 4BZ Employer's website https://joinctm.wales/ (Opens in a new tab)