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Senior Business Administrator
location_on Lilywhite House 25/04/2025 Senior Business Administrator Apply online
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Basis: Full Time
Region: Tottenham
Job category/type: Premium
Date posted: 31/03/2025
Job reference: REQ00000813
Job description
Who We Are
In a world full of United's, City's and Rovers, there is only one Hotspur. Tottenham Hotspur.
Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.
We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.
We’re at our brightest when we’re all together. Our Club, our teams, our community.
COYS
The Role:
We’re currently recruiting a Senior Business Administrator within our Premium Stadium Events Sales Team to help us take things to the next level.
About You
* To be the contact point between the Premium Stadium Events Sales Team and internal stakeholders (including ticketing, operations, catering and marketing)
* Support the Senior Commercial Manager during event proposal stage
* Coordinate and oversee all aspects of the Premium sale’s administrative operation
* Liaise with relevant venue departments and staff to ensure an efficient and coordinated sales set-up for all Stadium events
* Liaise with internal partners and the venue’s ticketing partner on the development of new and improved processes to improve the Premium customer journey
* Liaise with business analytics teams to produce regular, accurate Premium ticketing and related sales reports
* Manage the accurate control of all Premium ticket inventory for events at the venue
* Regularly maintaining XR and Navision SOPs with evolving processes
* Support the Senior Commercial Manager in evolving and managing the technology roadmap for premium
* Support the Premium Ticketing Manager with training the Premium Sales and Membership Services team on new system processes
* Work alongside the Senior Commercial Management team and finance to reconcile all stadium events ensuring that both XR and Navision are aligned in an agreed time frames
* Closely working with the Premium Ticketing Manager on the event setup of all stadium events on XR ensuring all relevant CRCs, price bands and price classes are in place
* Aligning with credit control to update Navision during initial Stadium Events setup
* Working with the Premium Ticketing Manager to update ticketing timelines for work as football and stadium event calendar evolves
* Support the wider Premium Hospitality team, sharing workload in times of pressure
What you will bring
* Thinks ahead, generates innovative ideas
* Values & respects others, builds relationships, collaborates
* Responsibility for managing and delivering a successful P&L account
* Gets things done, delivers to highest of standards, takes responsibility
* Able to build and maintain excellent working relationships with all stakeholders
* Flexible approach to working hours
* Able to solve complex or pressured situations in a calm and effective manner
* Ideally Proficient in XR and Navision and any other systems used by the premium sales team
The Tottenham Hotspur Way
Is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.
Our values that bind us:
DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box
DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world
DO IT OUR WAY – Win the right way, never at all costs.
Our Responsibility to you
Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role.
We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
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