Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world class healthcare. Job Summary Salary: £29,000 - £33,000 (Depending on Experience) Hours: 37.5 hours per week Location: 40 Grosvenor Place, London, SW1X 7AW Contract: Full-Time & Permanent What are we looking for? Cleveland Clinic London are looking to recruit a Credit Controller to join our Revenue Integrity Team. This is a full-time role with the following shift patterns: Monday – Friday, 09:00-17:00, hybrid working model post the successful completion of your probationary period. What makes us different? Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development. The Credit Controller will support the optimization of all collection activities within the Revenue Cycle Team. The successful candidate will need to be a positive team player who is able to work to tight deadlines, prioritize work and be flexible to adapt to changing priorities. They will have previous credit control experience including the development of strong customer relationships, collection of payments from patients, embassies, private medical insurers, and other funders. What will your duties include? Provide and maintain an efficient Credit Control service within set guidelines. This involves the timely follow up of overdue debts, resolving account queries and allocation of payments received. Develop good working relationships with internal and external stakeholders to promote and deliver effective communication. Support the continual development of processes and procedures to improve efficiency. Compile aged debt spreadsheets using system download, v-lookup, and pivot tables. Action replies received from insurances, embassies, and other funders. Contact patients, insurance companies, embassies, and other funders to follow up on outstanding balances. Other duties assigned. What we need from you? Knowledge and awareness of collection guidelines, insolvency process and limitations under PCI and GDPR regulations. Experience using insurance portals to investigate shortfalls and payments (desirable). Knowledge and experience using Healthcode for information and Service Messaging Service contact with payers (desirable). Experience working in Private Healthcare handling debt follow up with large insurance companies (desirable). Previous experience in a customer service role (essential). Previous experience working as a credit controller (essential). What can we offer you? As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as: 25 days annual leave (plus bank holidays). Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange. Life Assurance, Private Medical & Dental Insurance and Eye Care contributions. Discounted gym facilities. 24/7 Holistic Employee Assistance Programme. Child Care Vouchers. Who we are? Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare. With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do. If you would like to know more, please email recruitmentccf.org. Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback. Disclosure and Barring Service (DBS) Check This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions. “Let’s deliver World Class care together” As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity. CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.