The SMH Group is a multi-disciplined professional services Company which includes Chartered Accountants, Tax Advisers, Financial Planners and Legal professionals working across nine offices in Sheffield, Chesterfield, Barnsley, Rotherham, Wakefield, Leeds, Harrogate, Huddersfield and Buxton. We are committed to delivering exceptional service and support to our clients.
The role:
We are looking for a resolute IT Service Delivery Support person to join our team, work in partnership with our IT partners, and help us achieve our business goals.
Responsibilities:
1. Provide high-quality IT support and service to our group and clients, ensuring needs are promptly and effectively met.
2. Troubleshoot and resolve technical issues, both remotely and on-site.
3. Work in partnership and collaboratively with our IT partners.
4. Assist in the implementation and maintenance of IT systems and infrastructure.
5. Monitor and manage service requests, ensuring timely resolution and communication with clients.
6. Collaborate with clients to understand their requirements and provide tailored solutions.
7. Document and maintain accurate records of service requests, resolutions, and client interactions.
8. Stay up to date with the latest technology trends and best practices to provide informed support.
9. Participate in continuous improvement initiatives to enhance service delivery processes.
10. Lead integration of IT infrastructure for Mergers & Acquisitions.
11. Manage IT hardware refresh programs.
12. Responsible for ITDR and ensuring our IT risks are appropriately managed and mitigated.
Requirements:
1. Degree in Information Technology or a related field for example Microsoft certified.
2. Proven experience in IT support or a similar role.
3. Strong technical troubleshooting and problem-solving skills.
4. Excellent communication and people skills.
5. Ability to manage multiple tasks and priorities effectively.
6. Knowledge of ITIL or other service management frameworks is a plus.
7. Customer-focused mindset with a commitment to delivering exceptional service.
8. Experience with Sage 50 and IRIS is preferred.
Service-Oriented Skills:
1. Strong customer service skills, with the ability to build and maintain positive relationships with colleagues, IT partners and clients.
2. Excellent communication skills, both written and verbal, to effectively interact with clients and team members.
3. Ability to empathise with colleagues and clients and understand their needs and concerns.
4. Strong organisational skills to manage service requests and prioritise tasks efficiently.
5. Ability to collaborate with other team members and departments to ensure seamless service delivery.
6. Proactive approach to identifying and addressing potential issues before they become problems.
7. Strong diligence to ensure accurate documentation and follow-up on service requests.
8. Ability to adapt to changing needs and provide flexible solutions.
Compensation:
35k to 40k plus competitive benefits package.
Flexible working hours around core hours (10.30am – 4.00pm).
Opportunities for professional growth and development.
Collaborative and supportive work environment.
Access to the latest technology and tools.
#J-18808-Ljbffr