Role: Patient Services Advisor
Location: SpaMedica, 120 Bark Street, Bolton, BL1 2AX
Hours: 37.5 hours per week Mon Sun (5 days in 7) Any weekend working will allow for a rota day off.
Shift times: Monday to Friday between 8am and 6pm, Sat 8 5:30 and Sun 9 4
Salary: £22,370
Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients.
Joining us as a Patient services advisor you will support our visions and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we deliver the best service possible.
All of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding,’ and we have recently been awarded Investors In People Platinum Accreditation.
About you:
As a patient services advisor for both SpaMedica and Freedom Vision you will be responsible for resolving all customer queries to a high satisfaction. You will provide advice and guidance for patients on the services we provide whilst booking appointments and answering any clinical enquiries from patients, opticians and GP’s. Ensuring the customer at the heart of everything you do will be key and putting forward any ideas for the continual improvement of the customer experience.
Why work with us?
* Join a team that lives our values of safety, integrity, kindness, and transparency.
* Opportunities to grow, learn new skills, and advance your career.
* Be part of a caring, community-focused team.
If you are able to put our patients at the heart of everything you do, then apply today as we want to hear from you!
Summary of benefits:
* 30 days holiday (including bank holidays)
* Performance bonuses twice a year (up to 10%)
* Recommend a Friend Scheme (£350 reward for both)
* Free quarterly snacks, flu vaccinations, and DBS
* Access to exclusive discounts
* Continuous training and development
Responsibilities of our Patient Services Advisor:
* Ensure an exceptional customer experience for our callers by swiftly and accurately responding to and resolving all caller’s requests and queries across several communication channels inbound / outbound calls and email.
* Assist with the management of patient waiting lists.
* To have knowledge of all procedures carried out by SpaMedica and Freedom Vision.
* Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact.
* You will be motivated to meet your KPI’s. Your individual performance will be key contribution to the department achieving all targets for quality and productivity.
* Participate in regular 121s and team meetings with your manager.
Apply Today and be part of a team that puts patients at the heart of everything we do.
Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.
Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at careers@spamedica.co.uk.
Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
For more about us, visit SpaMedica .