Job summary Do you have excellent customer service skills. Do you thrive in a busy, fast paced environment. Are you an organized person with great attention to detail. If you answered yes to any of these questions, we would like to hear from you. Main duties of the job You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way. Duties include: Processing appointment requests from patients for on the day and future appointments Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery Registration of new patients computer data entry and medical records Front desk duties. Administration duties. Process digital platform submissions. About us LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous, and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today. About the Practice/Department/Team Lakeside Stamford is a friendly surgery run by doctors, nurses and associated staff who know their patients and care deeply about the quality of health provided to our community. We build upon this by investing in people, facilities, and equipment to provide services that are more accessible, more convenient and more diverse within the local community. Date posted 05 February 2025 Pay scheme Other Salary £11.60 an hour Contract Permanent Working pattern Full-time Reference number A3007-25-0023 Job locations Lakeside Healthcare Ryhall Road Stamford Lincolnshire PE9 1YA Job description Job responsibilities Facilitate effective communication when receiving, assisting, and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Administration To have a thorough knowledge of all practice procedures To work in accordance with written protocols To carry out specific administrative tasks Process outgoing mail Filing post in medical records Fax and photocopying as requested Reception Receiving patients and consulting with members of the practice team Handing completed repeat prescriptions to the patient and checking names and address Be able to cover all reception positions as necessary Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Appointments Process appointment requests from patients for on the day and future appointments by telephone and in person Deal with visit requests Computer Registration of new patients computer data entry and medical records Process patients change of address computer data and medical records (have knowledge of Practice area Process repeat prescription requests in accordance with practice guidelines Telephone Have working knowledge of the telephone system Other Tasks Clear consulting rooms after surgeries of patient paperwork Restocking of consulting rooms of stationary Ensure building security having thorough knowledge of doors/windows/alarm Duties may be varied from time to time under the direction of the Practice Director Reception Team Leader dependent on current and evolving practice workload and staffing levels. Job description Job responsibilities Facilitate effective communication when receiving, assisting, and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Administration To have a thorough knowledge of all practice procedures To work in accordance with written protocols To carry out specific administrative tasks Process outgoing mail Filing post in medical records Fax and photocopying as requested Reception Receiving patients and consulting with members of the practice team Handing completed repeat prescriptions to the patient and checking names and address Be able to cover all reception positions as necessary Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Appointments Process appointment requests from patients for on the day and future appointments by telephone and in person Deal with visit requests Computer Registration of new patients computer data entry and medical records Process patients change of address computer data and medical records (have knowledge of Practice area Process repeat prescription requests in accordance with practice guidelines Telephone Have working knowledge of the telephone system Other Tasks Clear consulting rooms after surgeries of patient paperwork Restocking of consulting rooms of stationary Ensure building security having thorough knowledge of doors/windows/alarm Duties may be varied from time to time under the direction of the Practice Director Reception Team Leader dependent on current and evolving practice workload and staffing levels. Person Specification Experience Essential Customer Service Skills Experience of working in a busy & multi-functional team. Call centre experience or equivalent Desirable Using System One Clinical database Experience of working within a GP Surgery A minimum of three years experience in a customer facing environment Experience of handling confidential information and data. Qualifications Essential Good standard of education Desirable Customer Service qualification Person Specification Experience Essential Customer Service Skills Experience of working in a busy & multi-functional team. Call centre experience or equivalent Desirable Using System One Clinical database Experience of working within a GP Surgery A minimum of three years experience in a customer facing environment Experience of handling confidential information and data. Qualifications Essential Good standard of education Desirable Customer Service qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Lakeside Healthcare Group Address Lakeside Healthcare Ryhall Road Stamford Lincolnshire PE9 1YA Employer's website https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)