Job summary The Emergency Unit (EU) at Glangwili General Hospital is looking for an enthusiastic and self motivated individual to undertake the role of Emergency Unit Receptionist. The post holder staffs the Reception Desk and facilitates the smooth running of the EU in conjunction with the EU Team. Main duties of the job Duties will include registering all new EU patients, ensuring accurate filing/scanning /collection and onward transmission of all patient records and taking and relaying information related to patient care, answer telephone queries in a courteous and efficient manner, referring to a Registered Nurse those telephone queries requiring patient care/ advice. You will also inform the Nurse-in-charge of any patient presenting in distress, or who appear acutely unwell at any time, report any concerns about patients' well being, complaints or queries regarding a patient's condition to the relevant clinician. The post covers a 24 hour period. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. About us Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through: Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest. Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire. Two integrated care centres (Aberaeron and Cardigan, Ceredigion). Community facilities, including: 48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales. Date posted 12 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,970 a year per annum (pro rata if part time) Contract Permanent Working pattern Full-time, Part-time Reference number 100-AC044-0225 Job locations Glangwili General Hospital Dolgwili Road Carmarthen SA31 2AF Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 14/03/2025. Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 14/03/2025. Person Specification Experience Essential Recent experience in a receptionist/administrative / retail / hospitality or voluntary role with the public. Desirable Experience of "face to face" working with the general public Experience of customer services NHS experience Qualifications and Knowledge Essential GCSE in English and Mathematics / NVQ 2 (or equivalent experience) Literacy commensurate with responsibilities and duties Ability to obtain key information and record in appropriate format Maintain their personal development Desirable Knowledge of IT patient administration systems (computerised) Knowledge of hospital departments Other Essential Flexible approach to the needs of the service Language Skills Desirable Welsh speaker (Level 1) Person Specification Experience Essential Recent experience in a receptionist/administrative / retail / hospitality or voluntary role with the public. Desirable Experience of "face to face" working with the general public Experience of customer services NHS experience Qualifications and Knowledge Essential GCSE in English and Mathematics / NVQ 2 (or equivalent experience) Literacy commensurate with responsibilities and duties Ability to obtain key information and record in appropriate format Maintain their personal development Desirable Knowledge of IT patient administration systems (computerised) Knowledge of hospital departments Other Essential Flexible approach to the needs of the service Language Skills Desirable Welsh speaker (Level 1) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Hywel Dda University Health Board Address Glangwili General Hospital Dolgwili Road Carmarthen SA31 2AF Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)