Location: London Bridge Start date: Immediate Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500 lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues. Purpose of the job The purpose of the post is to be the Front of House Receptionist for the London office. You will be one of the first person visitors meet, therefore is important to provide a first-class Collinson welcome at all times. You will manage the facilities requirements of reception within the London office ensuring the effective running of the meeting rooms. This is an active hands-on role covering many aspects of the office running. In addition, you will be required to carry out administrative duties as directed by the Estates Manager or VP Facilities and Real Estate Management. Key Responsibilities Offering a warm and professional welcome to visitors Maintain visitors log for the benefit of building management security and emergency procedures Operate the main switchboard in a welcoming manner Acting as a first point of contact for queries and complaints Contributing to the maintenance of the building by managing/reporting faults or damage to fixtures and fittings Overseeing deliveries and signing for packages when required Meeting room housekeeping Raising purchase orders Organising lunches/events Building a network of local contacts to ensure high-quality recommendations Assist with managing internal departmental communications as directed by the Estates Manager/VP Assist with ad hoc administrative tasks & co-ordinate activities Post room management/distribution Liaising with housekeeping, cleaning staff to ensure that safety and cleanliness standards of the office and meeting rooms are maintained Knowledge, skills and experience required Knowledge Must have: Reception & administration experience within a corporate environment Must have: Intermediate MS Word, MS Excel, MS Outlook, MS Teams Must have: Excellent communication skills, both verbal and written Must have: Experience of delivering excellent customer service both face to face and over the telephone Ability to liaise with staff & visitors at an Executive Level Desirable: Previous hotel or cabin crew experience would be an advantage Desirable: Fire Warden and First Aid trained Key Skills Must be team player Strong Communicator Empathy and Emotional Intelligence Present a friendly and professional impression Maintain a high level of confidentially and discretion Establishes strong relationships with staff visitors and contractors Takes initiative, acts with confidence Enthusiasm and stamina to cope with demands Greeting guests and acquainting them with the facility’s amenities Anticipating guests’ needs and solving their problems Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success. We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need any extra support throughout the interview process, then please email us at ukrecruitmentcollinsongroup.com