Indoor Accounts Manager x2 Role Summary Overall Purpose of the Role To ensure that the Depots/Region achieve profits targets by: Building close and effective working relationships with a network of contacts within the customer base. Ensure revenue and profit opportunities are maximised. Sell in rate increases as and when necessary. Positively influence perception via structured and planned calls Developing a strong working relationship with depot based DX teams. Main Responsibilities Create and share a sustainable network of contacts and key individuals within the existing customer base. Achieve and exceed productivity targets in line with DX policy. Work with their Line Manager to develop action plans in line with strategic objectives for existing customers. To manage customer trade against profile. To demonstrate strong knowledge of the Parcels Industry and all DX products. To take ownership of any rate increases set by Commercial Submit accurate and timely activity reports. Attend weekly depot management meetings Knowledge, Skills and Experience Experience within the industry and of dealing with Commercial Entities Ability to converse at all levels Detailed understanding of how to create value within relationships An understanding of the sales process. Problem solving abilities; able to facilitate discussions. Able to work with the minimum of supervision. Microsoft skills i.e. Excel, Word, Email, Access & PowerPoint. Measures Achievement of profit budgets within their depots/region. Profit growth within their customer base. Retention and growth of all customers within their customer base. Achievement of Rate Increase Targets. Support Credit Control when required to minimise Debtor Days. Minimum of 25 customer calls per day (outbound) Personal Specifications Confident individual with an ability to empathise with customers at all levels. Able to work both alone and as part of a team. Consistent drive and energy, positive attitude. Flexible and dynamic work ethic. Benefits: Competitive Rates of Pay Company Funded Health Cash Plan Holidays: 20 days increasing with length of service bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more We look forward to hearing from you ADZN1_UKTJ