19771BR
Academic & Student Support Services
Administrative Support
Administrative Assistant - Registry Operations
Registry Operations is seeking to appoint an enthusiastic, self-motivated individual to join our Registry Support team.
We are looking for a team player who will work with colleagues to provide a high-quality service to staff and students. You do not need to have worked for a university before; this is an opportunity to show your potential and develop a career at Cardiff University.
This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment, showing your transferable skills and potential to be successful in this post. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team.
As the biggest university in Wales – and a major employer, with more than 7,000 staff – we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.
There Are Two Positions Available
* Full time (35 hours per week), open ended.
* Full time (35 hours per week), fixed term until 31 December 2025.
Salary: £24,900 - £25,733 per annum (Grade 3)
Date advert posted: Wednesday, 12 March 2025
Closing date: Sunday, 30 March 2025
Job Description
JOB PURPOSE
Provide an administrative service to Registry Operations teams, engaging in and completing a range of routine tasks to meet operational and customer service requirements.
This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.
Duties And Responsibilities
Key Duties
* Deal with a range of enquiries from internal (staff & students) and external (members of the public) customers in a professional manner, establishing their needs and adapting the standard responses accordingly.
* Proactively work with others to make recommendations for the development and improvement of current University processes and procedures.
* Develop excellent working relationships with key contacts to help improve service levels.
* Undertake a variety of administrative duties to support the Registry Support team.
* Gather and review data to update administrative systems such as databases and spreadsheets, making sure the information is accurate, and highlighting to your line manager basic trends and patterns.
* Actively contribute to the success of the team and support the supervision and management of it.
Specific Duties
* Produce documentation, such as student transcripts and certificates. Note taking and minuting meetings.
General Duties
* Abide by all University policies and undergo appropriate personal and professional development.
* Perform other duties which are not included above, but which will be consistent with the role.
* Uphold the Professional Services Values & Behaviours or local equivalent.
Person Specification
We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities.
We are looking for a flexible and agile team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University.
Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.
Essential Criteria
* Ability to carry out a variety of administrative tasks, including writing clearly and concisely.
* Experience of working in an administrative or office setting.
* Experience of using common office IT packages (e.g. MS Office, e-mail etc.).
* Ability to set up and maintain standard administrative systems and procedures, including using University systems to collate and record data online and in hard copy. (Training will be provided where required).
* Ability to communicate with a wide range of people effectively and courteously whilst maintaining professional standards, adapting your language and style of communication depending on who you are communicating with.
* Ability to work well with your team, knowing how to give advice, guidance and feedback (to colleagues and members of the public) as appropriate.
* Ability to deal with requests for information or service, resolving customer issues where appropriate, or being able to escalate where necessary.
* Ability to plan and organise your own workload within agreed timelines as set by your Line Manager.
* Ability to use your initiative to solve problems and respond to queries, finding and proposing the best solution.
Desirable Criteria
* Experience of working in a Higher Education environment.
* Ability to speak/understand Welsh or a willingness to learn.
Additional Information
How We Will Support You In Performing This Role
We want to support and develop you in the role, using a combination of the following to help you reach your full potential.
* Regular one-to-one meetings with your team leader.
* An experienced and supportive team around you.
* Support to undertake job-relevant training and development, as identified with your Line Manager. This could be informal or could be an apprenticeship leading to a formal qualification, such as Business administration NVQ.
* Access to our staff mentoring scheme.
* Support to learn Welsh or to update language skills.
Salary Range Min: 24,900
Salary Range Max: 25,733
Job Category: Admin / Clerical
Grade: Grade 3
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