Start Date April 2025 Maintain good relationships communicating with all disciplines within the Trust and maintain good relationships and effective communication with patients, relatives, and carers Provide reception services, to relevant areas in a professional, understanding and courteous manner. Provide a customer focused booking service, ensuring all data relating to patients is captured in a timely and accurate manner. Ensure patients receive Outpatient appointments in line with the booking requirements of the Trust. Ensure patients receive all relevant information in a timely accurate and effective way. Follow agreed procedures and protocols such as the Elective Access Policy (EAP) and Standard Trust Administration Guidelines (STAGS) As a Trainee Booking Clerk, the individual will work towards the full job description outlined within this document. A robust training programme will be undertaken during the first 12 – 15months, which will include an accredited Business Administration Apprenticeship at Level 3, plus in-house training. Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service. Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services. Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust. Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county. This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations. The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG). What should you do next? Have a look at the job description, and if you like what you see, then apply today. Don’t miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you