Please note that this role is for an initial period of 6 months with a possibility of extension.*
In this role you will work closely with the Contract Management and Customer Services Teams to support the business manage its customer income recovery. With over 10,000 customers on our client's District Heat Networks, you will work to ensure processes are delivered to reduce customer debt levels.
Our client are rapidly growing, so there is opportunity develop your career in a friendly environment. Therefore, the candidate would be seeking to broaden their skills horizon. This position will give you the opportunity to ‘own’ projects and take on accountability.
Specific Tasks
Participating on the delivery of our projects during their operational phases, tasks would include:
Manage the issuance of email and paper debt warnings to relevant customers
Review customer accounts which require paper communications, inclusive of debt warnings
Making outbound calls to customers to obtain payments
Communication with customers at risk of supply suspension
Communication with customers moving out to maximise revenue recovery
Review customer information to ensure contact details are correct to maximise the impact of communication efforts
Undertake customer account reconciliations to ensure the correct residents are being billed and details are received
Analysis of billing and debt data to consider trends and strategy to recover income Knowledge and Qualifications
Experience with managing multiple tasks
Ideally experience of managing your own projects with minimal supervision. Skills
Fully IT proficient; Word, PowerPoint, Excel, email systems etc as a minimum
Problem solving
Attention to detail and a ‘right first time’ approach.
Able to work as a member of a team.
Excellent communication and presentations skills, written and in meetings.
Good organisational, time management and planning skills to enable you to adapt to multiple clients and contracts
A willingness to take ownership of a project and see it through to completion
Willingness to think differently, to innovate and to proactively look for new and better solutions.
Solid analytical skills, comfortable with interpreting data to assess viability and drive solution development.
A willingness to travel within the UK if required. Remuneration and Key Information
Remuneration: Up to £24,000 per annum (DOE)
Discretionary bonus based on individual and business performance.
An inclusive culture that promotes diversity.
Holidays 25 days a year plus statutory holidays - with an option to purchase, or sell, up to an additional 5 days per annual leave year.
Pension plan provision.
Private health care scheme available.
Cycle to work scheme.
Electric Car lease scheme.
Health and well-being support.
Continuing learning and development opportunities.
Company PC/laptop, etc