Referral and Bookings Senior Administrator
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Referral and Bookings Senior Administrator to join us as we continue to expand throughout the UK.
Main duties of the job
Assisting the Referral and Bookings Manager, you will oversee the administration team to provide the highest levels of Customer Service to patients, colleagues, and external organisations at all times.
About us
Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care. CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services. CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
Job responsibilities
1. Mentor and guide the team to provide comprehensive administrative support to healthcare professionals, managers, and staff members.
2. Manage team workload and set tasks for them to ensure skills are utilised and the team run efficiently.
3. Become a SystmOne mentor so staff can look for you for support and guidance.
4. Provide exceptional customer service to patients, visitors and staff members.
5. Proactively look at clinic capacity and change appointment slots or add/remove clinics depending on demand.
6. Assist with the mobilisation of new contracts.
7. Lead team meetings and take minutes where required.
8. Prepare briefs to update senior management as required.
9. Organise/book meetings and events with attention to detail.
Person Specification
Experience
* Strong written and verbal communication skills
* Self-motivated individual
* Excellent telephone manner
* Excellent organisational skills and attention to detail
* Highly proficient in Microsoft Office and other systems
* The ability to learn and adapt to new internal systems
* Self-motivated and self-starter with the ability to prioritise and schedule work independently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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