Job summary We are recruiting for a Housekeeper - Ward 5B who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. You will be an integral part of the team, responsible for providing catering throughout the day to our Orthopaedic patients. You will also liaise with contractors and support services together with specified tasks to meet patient needs as determined by the nurse in charge At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job To assist in monitoring and maintaining cleaning standards on the ward. To carry out spot cleaning and ensure spillages are dealt with swiftly and efficiently To ensure ward is kept safe and tidy at all times Where necessary to ensure infection control measures are adhered to. To ensure patients order food, where necessary taking account special needs and meal requirements To ensure patients have any assistance they require to eat and drink and to monitor food intake in conjunction with patients dietary needs To prepare and serve hot and cold snacks as requested. To be up to date with regulatory current food hygiene standards To ensure food and beverages are served/consumed at correct temperature To was all equipment/utensils used in preparation, serving, consuming food and beverages About us At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Date posted 03 April 2025 Pay scheme Agenda for change Band Band 2 Salary £24,169 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 361-6963711 Job locations Lister Hospital Coreys Mill Lane Stevenage SG1 4AB Job description Job responsibilities Please see main job description and person specification attached. Alternatively please contact either Sue Passfield or Terri Adams Job description Job responsibilities Please see main job description and person specification attached. Alternatively please contact either Sue Passfield or Terri Adams Person Specification Qualifications / Training Essential Basic general education - English & Maths Desirable Computer literacy Previous Experience Essential Clear & polite telephone skills and verbal communications Dealing with enquiries/complaints Ability to work closely with all levels of staff Adaptability, able to prioritise especially under pressure Customer service focused environment Previous employment within the NHS, hospital environment or hotel industry Training in food hygiene Training in cleaning standards/ small maintenance tasks Skills Essential Leadership, Organisational, Communication Motivation and initiative to work alone and within a team Able to organize and ensure that the environment is conducive to healthcare Politeness, approachable with all patients, staff and visitors Confidentiality Flexible/adaptable Knowledge Essential Technical, Professional, Specialist job related Knowledge of Health & Safety issue Clerical procedures/ordering supplies Dealing with the public Desirable Patients nutritional needs Waste management Infection control issues Other requirements Essential Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day Person Specification Qualifications / Training Essential Basic general education - English & Maths Desirable Computer literacy Previous Experience Essential Clear & polite telephone skills and verbal communications Dealing with enquiries/complaints Ability to work closely with all levels of staff Adaptability, able to prioritise especially under pressure Customer service focused environment Previous employment within the NHS, hospital environment or hotel industry Training in food hygiene Training in cleaning standards/ small maintenance tasks Skills Essential Leadership, Organisational, Communication Motivation and initiative to work alone and within a team Able to organize and ensure that the environment is conducive to healthcare Politeness, approachable with all patients, staff and visitors Confidentiality Flexible/adaptable Knowledge Essential Technical, Professional, Specialist job related Knowledge of Health & Safety issue Clerical procedures/ordering supplies Dealing with the public Desirable Patients nutritional needs Waste management Infection control issues Other requirements Essential Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East and North Herts NHS Trust Address Lister Hospital Coreys Mill Lane Stevenage SG1 4AB Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)