Full-time Description This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. In addition to providing leadership to the Membership Services Team, the Membership Coordinator is responsible for membership growth, recruitment, retention, and recovery. We are a strong team that thrives with an all-hands-on deck approach, therefore the individual in this role will be cross-trained to assist in other departments as needed including, but not limited to, Welcome Desk, Summer Camp, School Age Childcare and Health & Wellness. This full-time position will have a schedule of Tuesday - Saturday YMCA PROVIDED BENEFITS PTO (Paid Time Off) FDO (1 Floating Day Off per quarter) 401(a) Plan after 2 years / 10% of earnings Group Life Insurance Long-Term Disability Short-Term Disability Employee Assistance Program (EAP) Employee Development Training OPTIONAL BENEFITS Medical, Dental and Vision Voluntary Life Insurance 403(b) Savings Roth Plans Requirements Responsible for creating a positive membership experience and providing exceptional customer service (in person as well as by phone and email, providing a warm first impression, connecting to the community, encouraging members to meet goals, etc. Create a member-focused culture and model relationship-building skills in all interactions. Foster a climate of innovation and resolve problems to ensure member satisfaction. Build relationships with members; help members connect with one another, to the YMCA and the YMCA mission. Provide in-depth tours and information about the Southern District YMCA, such as membership, programs, activities, special events, etc. Become knowledgeable on Welcome Desk processes and procedures, providing eight hours minimum coverage weekly and as needed depending upon staffing levels. Analyze membership trends and strategize membership growth, recruitment, retention, and member recovery. Create and implement membership strategies that support recruitment of new members and retention of existing members. In conjunction with the Membership Director and Youth and Family Coordinator assist with monthly member appreciation events. Assist in meeting and exceeding monthly and annual membership sales goals. Provide membership metrics to the Membership Director. In conjunction with the Healthy Living Director and the Membership Director create and manage programming for adult and senior members. Management of the gym schedule in coordination with the Youth and Family Program Coordinator. Participation in the development of the program guide as needed. Ensure accurate program details are delivered to marketing on time for fliers, email blasts, and other promotional material. Ensure all programs are set up in Daxko before the launch of the program guide. Assist the Membership Director with cultivating new partnerships and evaluating existing ones. Be involved in community outreach and facilitate a partnership with the YMCA and area businesses. Develop strategies to motivate staff and achieve goals. Review and evaluate staff performance. Quality control of the Nationwide database to ensure all members are being vetted and receive access to all YMCAs. Other duties as assigned. STAFF COORDINATION AND MANAGEMENT Recruit, hire, train, mentor, develop, and oversee Welcome Desk Associate staff. Coordinate weekly with senior membership staff to ensure processes are being followed. Management of the monthly Welcome Desk schedule. Supervise program staff – regular check ins, annual reviews, active supervision and feedback Conduct regular program staff meetings in conjunction with the Sr. Membership Representatives. Participate in the MOD (Manager on Duty) schedule which may include opening, closing and weekend shifts.? Ability to work a non-traditional work schedule (Tuesday – Saturday or Sunday – Thursday). QUALIFICATIONS BS Degree in Business, Marketing or related field with 1-3 years of customer service, sales or related experience preferred. Experience supervising and coaching others preferred. Ability to work afternoons, evenings, and weekends with flexible scheduling. Experienced using Microsoft Office applications. Outgoing personality with experience building relationships from the ground up. Welcoming and helpful manner. Ability to connect with people of diverse backgrounds. Experience supervising and coaching others preferred Ability to work as part of a team for the success of the department. Ability to travel between multiple sites/locations. Strong visual and auditory ability. Ability to multi-task. Strong organizational and time management skills. Excellent problem-solving skills. Must be able to complete YMCA required training as scheduled by management. Must be CPR and First Aid certified or willing to become certified within 30 days and able to meet licensing requirements for professional development. Ability to stay calm in stressful situations, respond to critical incidents, and act swiftly in emergency situations. Willingness and ability to volunteer for SDYMCA events a plus. PHYSICAL REQUIREMENTS Ability to remain alert for several hours at a time. Ability to walk, stand or sit for long periods of time. Ability to bend, kneel, push, and pull. Ability to lift up to 25lbs. Ability to speak concisely and effectively communicate needs. Ability to view computer monitor for long periods. Southern District YMCA is an Equal Opportunities employer and embraces diversity in our employee population. It is the policy of SDYMCA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or genetic information Salary Description 18.96