1st Line Support Engineer Coleshill £30,000 - £35,000 Company Profile Supporting over 5000 SME businesses with communications, Telecoms and IT software, boasting a wealth of knowledge and experience within their field to enable them to provide the best and most competitive service across the UK. What’s on offer? Mon - Thurs 09:00 - 17:30 (16:30 Finish on Friday) Holidays rising raising 1 days for every year of service Pension Scheme Parking on site What will you do as a Support Engineer? Configuring phone lines and numbers Processing and provisioning phone line and broadband orders Reporting service issues to suppliers through escalation chain Liaising directly with customers and stakeholders Receiving and actioning customer service tickets via CRM system Collaborating with all business functions to provide the best service What do you need as a Support Engineer? Background in a Telecoms or IT service desk environment Knowledge of Broadband and network provisioning Familiarity with CRM & ticketing systems Happy to work 5 days in office Motivated and engaging in a dynamic team environment Confident and clear communicator within a busy service environment Job ID : 8800