Job summary An exciting opportunity has arisen within the Urology Continence team, supporting the Clinical Nurse Specialists with Secretarial support. This is a varied role and you will provide an efficient secretarial service working alongside other medical secretarial staff, Clinical Nurse Specialists, consultants and the operational team. You will need to be an enthusiastic and motivated team player with excellent organisation and communication skills, in addition to having the ability to prioritise your own workload effectively. Main duties of the job To act as the primary point of contact for patients and medical staff on behalf of the Clinical Nurse Specialists and the wider team ensuring that all queries are answered with skill, sensitivity and in a courteous and professional manner. Typing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standards. Liaising with patients and health care professionals via phone and email alongside picking up and responding to messages. Monitoring and actioning the generic email account, escalating where appropriate. Monitoring and actioning patient pathway. Fetching and preparing notes for clinic. Diary management. Minuting team meetings. General administrative duties including but limited to; filing, scanning, photocopying, ordering and replenishing stock and stationary. Closing date of applications: 21st November 2024 Interview date: 05th December 2025 About us As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer: Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts: We see on average 4810 OP appointments a day. We are the 4 th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff. Date posted 08 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata pa Contract Permanent Working pattern Full-time Reference number 320-SURG-1133 Job locations Royal Derby Hospital Uttoxeter Road Derby DE22 3NE Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Person Specification Communication and relationship skills Essential Knowledge of Microsoft packages Customer/Patient service experience Good written communication Knowledge and Training Essential Good standard of English O level/GCSE or equivalent Demonstrable experience working in admin/secretarial role and understanding of medical terminology Understanding of the 18-week RTT process Ability to work independently and as part of a team Desirable NVQ lll in business admin or equivalent knowledge and skills Planning and Organisational Skills Essential Ability to plan and organise own time Plan own letters for typing using the Digital Dictate system and other IT systems Flexible approach to workload Physical skills Essential Advanced keyboard skills - audio/copy typing Speed and accuracy Person Specification Communication and relationship skills Essential Knowledge of Microsoft packages Customer/Patient service experience Good written communication Knowledge and Training Essential Good standard of English O level/GCSE or equivalent Demonstrable experience working in admin/secretarial role and understanding of medical terminology Understanding of the 18-week RTT process Ability to work independently and as part of a team Desirable NVQ lll in business admin or equivalent knowledge and skills Planning and Organisational Skills Essential Ability to plan and organise own time Plan own letters for typing using the Digital Dictate system and other IT systems Flexible approach to workload Physical skills Essential Advanced keyboard skills - audio/copy typing Speed and accuracy Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust Address Royal Derby Hospital Uttoxeter Road Derby DE22 3NE Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)