Social network you want to login/join with: Client: Location: Job Category: EU work permit required: Job Views: Expiry Date: Job Description: Are you ready to take your career to new heights? Location: Shifts: Training Duration: Description of the Job: Key Responsibilities: At first point of contact, provide outstanding customer service and help the organization achieve its goals. Educate customers on the different ways they can do their banking, supporting them in choosing the right service options for their personal needs. Accurately and compliantly complete processes and procedures while providing the customer with a seamless and positive experience. Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified. Join us as a Customer Service Advisor: Deliver excellent service to our customers, keeping their needs and financial goals in mind. Educate customers on the different ways they can do their banking and support them in choosing the best options. Be detail-oriented to compliantly complete processes and procedures, providing each customer with a seamless experience. What you'll do: In this role, youll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Youll hone your organizational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the banks way of working to help as many customers as possible. Maintaining relationships with colleagues to support customers and be aware of the wider aims of the business. Resolving complaints and errors quickly, ensuring the relationship with the customer is fully restored. Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need: To join us in this role, youll have experience in a customer service environment and managing relationships with customers. Youll enjoy applying your excellent organizational and time management skills to meet performance measures and customer needs. Were also looking for you to demonstrate: Excellent communication skills, both verbal and written. A background of working within a regulatory environment. Good technology skills with the ability to use Microsoft Office. A customer-focused attitude. What you get from us: Perks at Work Savings Discounts / Free Online Classes HelpHand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice Critical Illness up to £10,000 Cycle to Work Scheme Holiday Purchase Scheme Length of Service Awards Monthly Inspire Awards For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress Here to support TP journey