People Services Officer (Y.E.S LEARNER) (Houghton)
Date: 2025/03/06
Reference Number: PSO02(Y.E.S LEARNER)
Description:
* Execute various administration duties as assigned by the relevant department as per agreed standards.
* Generate and maintain the applicable records, files, and reports as directed, in line with agreed standards.
* Capture information onto various systems to maintain respective database.
* Responsible for the filing and/or scanning of paperwork, when required.
* Assist with query resolution and follow-ups.
Governance:
* Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
* Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Drive the Organisation Culture:
* Drive the department’s values while inspiring confidence and generating excitement, enthusiasm, and commitment towards the mission.
Lead as an Ambassador and Executor of Change:
* Act as a change management architect in periods of change to ensure business continuity.
* Manage the integration of business units into a seamless end-to-end solution for customers.
* Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/concerns to the SMEs (subject matter experts) when required.
* Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements:
* 1 year experience in general administration: Advantageous.
* Must be a South African Citizen.
* Must be unemployed.
* Must be between 18 and 30 years old.
* 3-year Diploma or Degree in Human Resources Management Practice: Advantageous.
* Verbal, Non-verbal, and Written Communication Skills: Ability to effectively interact with individuals/groups, using appropriate verbal, non-verbal, or written communication on the required level, and sending out/receiving a clear message in the intended way.
* Customer/Service Orientation and Customer Intimacy: To demonstrate a concern for performing work of a high standard, to align service/products with customer expectations, to develop solutions for customer concerns or problems, to value the customer’s inputs and maintain an open communication channel with customers, and to react appropriately to customer demands.
* Time Management: To effectively plan/schedule, coordinate, and execute own program and work in accordance with business priorities.
* Performing Operational Administration: Demonstrates moderate business writing, administrative, and computer skills, to draft reports, statistics, and correspondence, handle time and wage information, and ensure accurate record keeping in accordance with relevant company procedures.
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