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Key Client Specialist, Basingstoke, Full-Time, Hybrid Working, Mon to Fri, £29K to £32K PA
Your new company
You will be joining an outstanding organisation who lead their industry sector and have a reputation for providing outstanding customer support.
Your new role
You will be joining a friendly, professional and stable team who work to common goals and objectives. This is an excellent opportunity to join an outstanding organisation and develop your career. Your duties will vary with no two days being the same. Duties include:
1. Processing orders (and any subsequent amendments/cancellations) accurately and in a timely manner.
2. Adhering to internal controls and complying with external audit requirements.
3. Meeting the customers’ requirements and controls of the electronic order processing systems.
4. Helping meet KPI requirements (e.g. fill rate, delivery on time).
5. Answering queries from customers and internal teams such as stock availability, expected delivery dates, confirming agreed pricing, and liaising with the Key Account Management team.
6. Ensuring order pricing is accurate, as appropriate within standard terms, special promotions, and prices approved by relevant managers.
7. Logging invoice and transit fines, complaints, stock uplifts/returns and claims in a timely manner, and investigating or escalating to the correct team.
8. Preparing credit note documentation or communicating back to the customers any justifiably disputed claims.
9. Escalating any potential delays or risks to order processing or related to fines, complaints, etc. to the appropriate person/team within the business.
10. Working with the Credit Controller to manage accounts receivable, checking invoices are paid in accordance with agreed terms.
What you'll need to succeed
Our client is seeking to hire a highly talented, engaging and organised individual who has worked with a large complex business providing B2B key client customer support. The successful applicant will have excellent attention to detail, be able to learn new complex software systems quickly and efficiently, and have worked in a similar role previously.
What you'll get in return
Key Client Specialist, Basingstoke, Full-Time, Hybrid Working, Mon to Fri, £29K to £32K PA, Parking, Excellent Benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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