Job Overview
An exciting opportunity has arisen for a Receptionist to join our Facilities team at Hopewood Park Hospital.
This post will be offered at 15 hours per week, working Wednesday, Thursday and Friday (1.00 pm to 6.00 pm) including public holidays and may be asked to cover occasional weekends. You will also be asked to help to cover for sickness and annual leave at Monkwearmouth Hospital, Sunderland.
Main duties of the job
1. To provide a pro-active, effective and efficient comprehensive receptionist/admin service ensuring high quality and timely communications.
2. To greet patients, staff and visitors who come to the reception desk and provide information and assistance where appropriate.
3. To arrange taxi transport via online booking system for wards and departments in the South sector of the Trust.
4. Dealing with patients and members of the public both face to face and over the telephone who are distressed or agitated.
5. Use of the Oracle system for processing orders/invoices.
Working for our organisation
NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.
We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.
We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.
We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.
We make a difference to people’s lives and working here is fulfilling and rewarding. Our social purpose is also driving our plans to become net zero and to tackle discrimination and champion equality. Working here means joining a friendly bunch of people dedicated to supporting better care.
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