Job Title: Administration Assistant
Hours: Full Time (37.5 hrs)
Location: Eastleigh
About Us:
We are a well-established company dedicated to providing high-quality services and outstanding customer support. Our team thrives on collaboration, innovation, and a commitment to continuous improvement. With a strong presence in the industry, we offer a supportive and growth-oriented work environment where employees are valued and encouraged to reach their full potential.
About the Role:
As one of the leading specialists in our field, we are looking for a Depot Administration Assistant for our Eastleigh Depot. The primary responsibilities of this role include providing administrative support to the depot, assisting with a range of administrative tasks, and delivering excellent customer service.
Key Responsibilities:
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Answer incoming telephone calls.
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Use the Inspire database to produce Delivery Notes and Off Hire Notes for all hired equipment.
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Produce hire quotations using the Inspire database for new and existing clients, liaising with the Depot Manager, Assistant Depot Manager, and Sales Manager as required.
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Generate job sheets as required for Engineers.
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Raise purchase orders as necessary.
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Provide administrative support to office and yard staff as required.
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Contact customers to chase outstanding quotes and maintain the quotation database (InspHire and Goldmine).
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Perform ad-hoc administrative duties.
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In the absence of the Depot/Assistant Depot Manager, carry out duties that are fair and reasonable to ensure the smooth running of the depot.
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Comply with the Company Health & Safety Policy, including carrying out general housekeeping to maintain a tidy work environment.
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Follow all aspects of the company’s ISO 9001:2015 procedures, proactively contributing to the company’s continuous improvement programme.
Skills and Requirements:
Essential:
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Strong organisational and communication skills.
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Ability to build effective working relationships with depot staff and colleagues across the company.
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Numerate with good attention to detail.
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Proficiency in IT, including MS Office applications.
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A flexible and proactive approach to work.
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Customer-focused mindset with a strong sense of commercial awareness.
Preferred:
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Experience with systems such as InspHire, Access FocalPoint, Goldmine, or other CRM platforms.
We offer great benefits to all our staff:
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23 days holiday (plus bank holidays) – increasing with the length of service.
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Competitive salary.
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Excellent development and progression opportunities.
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Company pension scheme.
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Private medical scheme.
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Life assurance scheme – with access to additional healthcare support and counselling services to help protect employees’ financial, emotional, and physical wellbeing.
If you are a proactive and organised individual with strong administrative skills and a customer-focused approach, we’d love to hear from you