Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.
Job Description
Salary: £22,542
Location: Oxford Road Manchester City Centre. Hybrid model
Hours of Work: Monday to Friday 9am – 5pm
Contract: Permanent, Hybrid position you will be required to work across both home and the office. Please note role will be fully office for the first 2-4 months then hybrid working pattern will follow.
We are seeking a permanent, full-time experienced Adviser to join an existing team within our Collectives area. You will be required to process all customer’s ISA requests received via the Customer Contact Centre and mail. You must be able to prioritise your own workload within guidelines in order to meet SLA deadlines without compromising on quality. All work is subject to quality checking to ensure accuracy and completeness on the day.
You must be a committed and flexible team member who can provide additional support as and when required, working closely with the other Collectives Teams, Payment and Collections and the Actuarial Business Support Teams.
This is a great opportunity for someone with previous experience of working in a regulated life and saving environment as you will ensure that services provided to customers (internal and external) are consistent with all relevant regulatory and legal frameworks. Adherence to data protection guidelines is required at all times by following client authentication procedures prior to divulging information or completing the customer request.
What you’ll be doing:
* You must be able to prioritise your own workload within guidelines in order to meet regulatory deadlines without compromising on quality. All work is subject to quality checking on the day to ensure accuracy and completeness.
* You must be a committed and flexible team member who can provide additional support as and when required and you will work closely with the other teams within Collectives.
* By working in the regulated industry, you must ensure that services provided to customers (internal and external) are consistent with all relevant regulatory and legal frameworks.
* Adherence to data protection guidelines is always required.
* Customer authentication procedures must be followed prior to divulging information or completing any customer requests.
What you’ll need:
* Previous experience in a customer service role
* Excellent listening skills and an ability to problem solve
* A fast learner with an attention to detail
* The ability to work under pressure and prioritise workload
* To be hard working and have excellent time keeping and reliability
* A genuine passion for helping people
* Confident communicator with a professional and friendly manner
Notes:
We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates will need to pass a disclosure and credit reference check. We will also carry out 3 years of reference checks.
* A competitive basic salary of £22,542
* 23 days holiday (rising to 27) with the opportunity to buy extra leave.
* Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption, and shared parental leave and plenty more.
* Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
* You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.
#J-18808-Ljbffr