Purpose of the role:
To coordinate the day to day operational delivery of housing related support services within your allocated hub to improve the lives of young people using our services. To oversee and ensure housing and property management standards are met working in conjunction with Intensive Needs and Placement Lead, Support Workers, the Service Lead and any appropriate external support agencies with the aim of young people achieving a successful move home or move-on and other measurable outcomes.
There may also be a requirement to work on own in the community and/or service setting/ at other hub locations within Lincolnshire.
Key Responsibilities:
1. Support the team to work with young people offering creative and innovative opportunities for them to improve their quality of life, develop their skills and make decisions about their future providing guidance and leading support to staff teams on complex cases.
2. Liaise with Intensive Need and Placement Lead regarding vacancies and referrals.
3. Support the team to work co-operatively with children's services, health agencies and other community-based services, to provide the most effective service for young people and their families.
4. Keep appropriate records of interventions with young people, and inform other staff of relevant issues.
5. Carry out, as appropriate to the post, day to day tasks on a scheduled basis and when necessary in the absence of Support Workers, to ensure continuity of service.
6. Liaise with external agencies including local statutory and voluntary services and ensure information is available to Support Workers and young people relating to these services at all times ensuring that effective relationships are established and maintained with local partners.
7. Encourage and facilitate young person's involvement in the development and operation of the service, facilitating appropriate consultation and participation, at all times promoting good practice in relation to participation.
8. Manage the 24/7 rota, maintaining project cover at all times and respond promptly to staff absences due to annual leave or sickness.
9. Deputise for other Hub Leads in their absence.
10. Participate fully in evidencing outcomes for young people as per contractual requirements completing weekly, monthly and quarterly monitoring documentation.
11. Participate in the on-call rota to give advice and guidance to staff on duty and service users and manage any emergency situations that may arise outside of office hours.
12. Ensure that housing and property management tasks are effectively undertaken in line with procedure and targets. Ensure that properties comply with Client's property standards and are well maintained and equipped, that staff undertake all the required health & safety checks, taking any necessary redial action and carrying out minor DIY tasks.
13. Ensure that routine property maintenance and damage is reported and recharged promptly to maintenance staff and cooperate with them in meeting repair response times.
14. Ensure that flats are always adequately equipped, furnished, and cleaned, by organizing, purchasing or working with others on practical tasks. Where required, the cleaning and equipping of properties is to be undertaken by Support Workers.
15. Undertake development activities as necessary and appropriate to the role.
16. Participate, with other staff, in providing a broad range of activities and services (which take into account individual clients' circumstances and preferences) aimed at enabling clients to live with reducing levels of support when appropriate.
17. Be a member of the management team and actively participate in management meetings as necessary.
18. Deal with complaints in accordance with Client's agreed procedures.
19. Ensure service meets the quality agenda as set out internally by Client and externally by Children's Services and continually strive to improve service delivery.
People Management:
1. Coordinate the work of the Support Workers and provide direct support to team members.
2. Conduct team meetings to review and direct key tasks in relation to support and housing management. Provide updates and share information with the team and gather their views and opinions.
3. Monitor and direct team tasks - focusing staff where necessary to prioritize key tasks with clear expectations and deadlines for completion.
4. Lead team by example by upholding Client's values and behaviours and translating those into everyday activity. Be prepared to make difficult decisions and support direct reports to make difficult decisions.
5. Own and set direction for a team/direct reports to deliver the organisational and local priorities.
6. Take responsibility for the communication of organisational and local messages through regular and effective team meetings.
7. Set clear objectives and performance targets for each direct report using the appraisal process and monitor through regular one to ones.
8. Work collaboratively across Client and with external stakeholders ensuring that you and your team provide a good service.
9. Challenge direct reports to continually consider better ways of delivering outcomes for their service users/learners.
10. Provide development and support to your direct reports to ensure their effectiveness and wellbeing.
11. Take responsibility for all aspects of people management including managing the recruitment, attendance, conduct and performance of direct reports using the appropriate policies and procedures.
12. Recognize and reward positive behaviours and contributions from direct reports consistently and encourage innovation.
Professional and Technical Expertise:
1. Act as the step-up in escalation ladder for SUs not adhering to their licence/tenancy commitments and who are not responding positively to frontline interventions. Work with Intensive Need and Placement lead and external agencies to coordinate concerns meetings and transfers to alternative accommodation both internally and externally.
2. Act as Designated Safeguarding Officer ensuring Client's safeguarding policy is adhered to and contractual requirements are met. Offer support and guidance to staff dealing with safeguarding incidents and concerns, liaise with external agencies to ensure appropriate information is shared and action taken.
3. Be aware of developments within the external environment in relation to current thinking and good practice in relevant areas of practice. Assist in finding ways to share these with the team; e.g. training, written reports.
4. Ensure the correct tenure and support agreement is issued and young people comply with these agreements, taking appropriate action in respect of non-compliance including non-engagement with support.
5. Ensure that void time is minimized by taking a proactive approach to ensure properties are re-let as soon as possible in line with targets.
6. Maximize rent collection, ensuring successful housing and other welfare benefit claims are submitted and maintained, taking proactive action to minimize rent arrears in line with targets, completing updates on management arrears reports, having an ongoing knowledge of both current and ex-tenant rent arrears, liaising with housing finance and external agencies for rent invoicing.
Organisational Performance and Compliance:
1. Ensure that initial and regular assessments of the potential or actual service user, including any risks, of his/her needs and requirements in respect of the service, to determine eligibility for the service taking necessary action where required are delivered by direct reports.
2. Ensure that all the required health & safety checks are undertaken in person or by direct reports, taking any necessary remedial action.
3. Set team performance targets as agreed with your manager and ensure that they are delivered including working within income and budget targets.
4. Ensure that you and your team maintain up to date records via relevant and appropriate systems within specified timeframes and produce reports as required.
5. Positively promote and represent Client at all times, building strong relationships with colleagues to work as part of an integrated team focused on meeting the needs of services users/learners.
6. Adhere to Client's Safeguarding and data policies and procedures at all times and comply with legislation and statutory duties and data controls protocols and ensure that your team understand and deliver their responsibilities.
7. Promote and carry out all responsibilities with full regard to Client's Equality and Diversity Policy and ensure that your team do the same.
Enhanced DBS required.
Full drivers license and own vehicle required.
Must have valid business insurance.
Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.
#J-18808-Ljbffr